# 27,800 Customer Support Jobs (September 2026) - Apply with AI > Browse verified customer support jobs. Explore 27,800 active customer support roles updated daily. Apply in one click with LiftmyCV AI. Canonical HTML: https://www.liftmycv.com/jobs/customer-support-jobs/ Markdown: https://www.liftmycv.com/jobs/customer-support-jobs.md Site: https://www.liftmycv.com/ 27,800 Customer Support Jobs (September 2026) - Apply with AI Browse customer support jobs across chat, email, phone, and hybrid support setups in September 2026. You’ll find a mix of entry-level and experienced roles, with workplace options that can include remote, on-site, and flexible team structures. Create an account to explore the full feed and auto-apply with LiftmyCV AI Agent. ## Expert Marina Galkina, Senior HR Manager, Lead Tech Recruiter, and Career Consultant https://www.linkedin.com/in/marina-galkina-148b93224/ "Customer support hiring in 2026 often splits more clearly than job seekers expect. Some teams need high-volume frontline support with strong ticket handling and customer communication, while others are hiring for technical support, onboarding, or retention-focused roles that sit closer to product and operations. The resumes that get traction usually show the actual support environment, whether that means chat, phone, CRM workflows, escalations, or cross-functional work with account managers and product teams." Marina's Market Take Senior HR Leader & Lead Tech Recruiter ### How to Land a Customer Support Job in 2026 For customer support jobs in 2026, the clearest applications usually show two things right away: the kind of support work you’ve actually done and the channels you’ve handled. A candidate with chat, email, and ticket queue experience should say that plainly. Someone from phone-based support should say so just as clearly. Customer support hiring often splits across frontline volume work, technical product support, and customer-facing operations, so your application should point to one lane instead of reading like a general customer service summary. Specificity matters. If you’ve worked in Zendesk, Intercom, Salesforce, Freshdesk, or a similar help desk, name the platform. If you handled refunds, account access, order issues, subscription billing, or escalations, list those case types. If your work involved SaaS users, e-commerce customers, healthcare patients, or financial services clients, include that context because support teams usually hire for a customer environment, not just for a title. Your search strategy should stay narrow enough to match the posting language. Separate customer support specialist roles from technical support, customer success, and call center jobs unless your background fits all four. For remote customer support listings in September 2026, employers may screen hard for written communication, queue management, and schedule coverage. For onsite or hybrid support roles, they may care more about phone handling, shift reliability, and local availability. Applications tend to land better when they mirror the actual workflow of the role, such as high-volume tickets, complex troubleshooting, or bilingual customer communication. In the application itself, lead with the work that maps to the queue. Put escalation handling, documentation habits, CRM use, and customer issue resolution near the top if those are central to the posting. For search volume across similar listings, LiftmyCV can filter customer support roles by fit and prioritize matching applications around the tools, channels, and support lane you already know. For **Customer Support Jobs**, lead with the systems and channels you’ve actually handled: Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, live chat, email queues, phone support, and help center work. If you’ve worked tickets across billing, account access, order issues, or technical troubleshooting, spell that out. A support resume reads better when it shows queue volume, resolution speed, CSAT, QA scores, escalation handling, and clear ownership of customer problems. Cut generic lines about being a people person or having great communication skills. Replace them with proof from customer-facing work: de-escalating angry users, documenting recurring issues, partnering with product or engineering on bugs, updating macros, writing knowledge base articles, or training new agents. If you’ve used SaaS tools, CRM workflows, refunds platforms, or call center software, name them. Certifications can help when they’re relevant, especially Zendesk, Salesforce, or IT support training. - **Weak:** Responsible for helping customers with questions and complaints. - **Strong:** Resolved 60 to 80 Zendesk tickets per day across billing and login issues, maintained a 96% CSAT score, and flagged repeat defects to engineering with reproducible steps in 2026. For customer support jobs, interviews usually center on judgment, communication, and how you handle messy situations across chat, email, phone, or ticket queues. Expect questions about de-escalation, prioritization, and accuracy, especially if the role touches billing, technical troubleshooting, or account support. A common format is a situational prompt such as, *How would you respond to an upset customer whose issue has already been escalated twice?* You may also get a mock ticket, a live chat exercise, or a short writing assessment to test tone, clarity, and completeness. For technical support-leaning customer support roles, be ready to explain how you isolate a problem, reproduce it, and document next steps. Prepare 4 to 6 examples before interviewing in 2026. Use real cases that show queue management, CSAT improvement, first-response speed, refund judgment, or cross-team handoffs with product or engineering. Keep each example tight: what the customer needed, what you did, which tool or process you used, and how the issue was resolved. ## Customer Support Salary Data (September 2026) This section summarizes salary information for Customer Support jobs listed on this page in September 2026. It reflects pay details from 27,800+ active postings where compensation is included. | Level | P25 | P50 | P75 | | --- | --- | --- | --- | | Average | 34506 | 41600 | 50274.25 | | Entry | 32965 | 39521.5 | 45459.5 | | Mid | 44950 | 51199 | 56250 | | Senior | 48728.75 | 57534.25 | 66679.5 | Skills: ["customer service","ticket handling","email support","chat support","phone support","CRM systems","issue resolution","troubleshooting","order management","account support","product knowledge","customer retention","escalation management","case documentation","SLA management","knowledge base","complaint handling","billing support"] ## Example jobs - **Live Chat Agent — After Hours Pediatrics — TELECOMMUTE, New York, United States**: After Hours Pediatrics provides urgent care for children when families need support beyond the traditional clinic day. Our team delivers after-hours pediatric care during evenings, weekends, and holidays, with board-certified pediatricians and on-site lab and X-ray services that help families get timely answers and treatment. In this role, you will help create a responsive, reassuring first point of contact for parents and caregivers seeking care information and next steps. As a Live Chat Agent, you will support families with clear communication, help them navigate the visit process, and ensure important concerns are routed quickly to the right clinical team members. ### Responsibilities - Respond to patient and parent inquiries through live chat promptly and professionally. - Triage common questions and direct urgent concerns to appropriate clinical staff. - Schedule appointments and assist families with registration and intake information. - Provide accurate information about services, hours, insurance, and visit preparation. - Document chat interactions clearly and escalate complex issues when needed. - **Customer Service Agent - Inbound Support — Enterprise Call Center — 2303 Merle Hay Rd, Des Moines, IA 50310, United States**: Genesis Call Center is seeking service-focused individuals for the role of Customer Service Agent. In this position, you will assist customers of major brands through inbound interactions, supporting their inquiries and service requests. The role provides a structured onboarding process and opportunities for career advancement. Candidates must be at least 18 years old, authorized to work in the U.S., and possess strong communication skills. The job also offers flexible scheduling post-certification, ensuring a stable work environment with multiple benefits. - **Remote Live Chat Agent — Qode — Oregon, United States**: US Energy Windows & Doors is looking for a Remote Live Chat Support Representative to provide exceptional customer service through digital communication channels. In this role, you will assist customers with inquiries about windows and doors, schedule appointments, and ensure timely follow-up. Successful candidates will have a passion for customer service, strong communication skills, and the ability to work independently in a remote environment. - **Customer Support Agent (Phone, Chat & Email) — Campeόn Gaming — Nicosia, Nicosia, Cyprus**: Campeón Gaming is seeking a Customer Support Agent to deliver exceptional customer services through phone, chat, and email. The role involves assisting customers with various inquiries, ensuring compliance with gaming regulations, and collaborating with team members for seamless support. Candidates should have experience in customer service, be fluent in English, and exhibit strong multitasking skills. Campeón Gaming values diversity and fosters a people-first culture, offering opportunities for growth and professional development. - **Help Desk Analyst — Papa John's USA, Inc. — HQ_Louisville**: What’s **Unique****About You** Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! **Job Summary** The Help Desk Analyst supports users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an acceptable customer service level. **Duties and Responsibilities** - Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures. - Maintain Call Cener Metrics. - Log and track calls using a problem management database and maintaining history records and related problem documentation. - Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error. - Collect information about problems and lead users through the procedures. - Maintain customer service levels. - Manage open incidents and follow them to resolution. - Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support. **Functional Skills** - Ability to multitask. - Understanding of a Point-of-Sale system. - Ability to work with a sense of urgency. **Competencies** - Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivating Others - Creates a climate in which people want to do their best. - Can motivate peers; and empower others. - Is someone people like working with. **Education, Experience and Certifications** - Food industry experience preferred. **Our Values** - EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success - DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult - PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first - INNOVATE TO WIN - We champion and challenge for a better way in all we do - HAVE FUN - We find joy, create meaningful impact and celebrate the journey together **Our Core Competencies** - CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence - RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges - CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo - BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry - WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity **Papa Johns is an equal opportunity employer.** Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official [E-Verify](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and [Right to Work](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) notices are available for applicants to review in both English and Spanish. **Physical Demands** - While performing the duties of this job, the team member is regularly required to sit and talk or hear others. - The team member frequently is required to use hands to type, feel equipment, and the like. - The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds. **WORKING CONDITIONS** - Working conditions are normal for an office environment. **ADA:** Papa Johns will make reasonable accommodation(s) in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: [E-Verify Poster (English)](https://www.papajohns.com/careers/pdf/E-Verify_en.pdf) - [Right to Work Poster (English)](https://www.papajohns.com/careers/pdf/Right_to_Work_en.pdf) - [E-Verify Poster (Spanish)](https://www.papajohns.com/careers/pdf/E-Verify_es.pdf) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following [PDF](https://www.papajohns.com/careers/pdf/EEO_incl%20Supplement.pdf). See [terms & conditions](https://www.papajohns.com/terms-and-conditions.html) for site use. - **Help Desk Analyst — Keystone Human Services — Harrisburg, PA**: Keystone Human Services is seeking a **Help Desk Analyst** to join our **Information Technology** team. In this role, you will provide friendly, consistent, and timely technical support to employees in a call center environment. You will help resolve technology issues, provide clear guidance, and support the organization’s goals through effective problem solving and customer service. The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software, and enterprise applications. This position documents and tracks service calls, escalates issues when needed, and collaborates with end users, team members, agency personnel, and vendors to ensure timely and effective resolution. The Help Desk Analyst also supports Active Directory account updates, hardware requests, troubleshooting, repairs, and on-call support according to the rotation schedule. Responsibilities Include: - Promote Keystone’s mission, values, and culture through all aspects of the role - Respond to incoming calls, emails, and walk-ins while providing friendly, consistent, and timely service to end users - Troubleshoot and resolve employee technology issues, escalating service calls to second-level support or management when needed - Provide basic technical support for computers, printers, networking hardware and software, office software, and enterprise applications - Track assigned service calls from start to finish to ensure issues and requests are resolved within established service level agreements - Document work accurately, thoroughly, and in a timely manner using tracking system software - Create and update Active Directory accounts, process name changes, and complete assigned hardware requests - Troubleshoot hardware concerns, complete repairs as assigned, and collaborate with the team on new hardware image creation - Maintain positive working relationships with end users, agency personnel, vendors, and internal team members - Maintain appropriate professional boundaries and follow Keystone policies, procedures, safety standards, and confidentiality requirements - Provide on-call support as required according to the rotation schedule - Perform other duties as assigned Compensation & Benefits: - $21.00 per hour, may increase based on education and/or experience - Actual compensation will be determined based on localized market data, skills, experience, and education - Hybrid work schedule with a minimum of two days per week working from the Harrisburg office - Eligible employees will have access to our comprehensive benefits package, including medical, dental, and vision insurance; 401(k)-retirement plan with company match; paid time off (PTO); tuition reimbursement, wellness programs, and more Education & Experience Qualifications: - High school diploma or equivalent and two years of computer support experience required or - Associate degree in Computer Science and six months of computer support experience required - A+ Certification or equivalent hardware skills preferred Additional Qualifications: - Thorough knowledge of computer systems, IT components, Windows operating systems, Microsoft Office, email distribution lists, and internet browsers - Functional knowledge of internet security and data privacy principles - Experience with Local Area Networks, Wide Area Networks, and Virtual Private Networks preferred - Exceptional written and verbal communication skills with the ability to read, interpret, and apply written information - Ability to prioritize, manage, and troubleshoot multiple projects using effective time-management and organizational skills - Ability to learn and apply advanced computer skills, including computer software and web-based systems - Valid driver’s license and reliable access to a privately maintained and insured vehicle - Ability to successfully complete the pre-employment process, including background checks, clearances, and verifications Keystone Human Services prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. - **Customer Support Specialist (Customer Support Management) — Boeing Defence United Kingdom Limited — GBR - Bristol, United Kingdom**: Customer Support Specialist (Customer Support Management) **Company:** Boeing Defence United Kingdom Limited Boeing Defence UK (BDUK) is searching for a **Supply Chain Project Manager** (Customer Support Specialist) **in Bristol/Lossiemouth, UK.** This role will have responsibility across the Fixed Wing Programme for aligning Supply Chain strategy, customer relationships and overall Supply Chain performance. It will support the Fixed Wing Business as a consolidated integration point between programme leadership and the SCM function, and support decision making by contributing Supply Chain subject matter expertise into business strategy, execution and proposal activities. This role will report to the Supply Chain Planning & Programme Integration Manager for BDUK Fixed Wing Supply Chain. **Responsibilities** - Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain. This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function. - Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management. - Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs). - Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7. - Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM teams. - Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure. Manages SCM performance, budget and risk and report across key programme/functional meetings. - Oversee the generation of artefacts for the ESGP process on behalf of supply chain - Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc. - Build and sustain positive relationships with internal and external stakeholders. - Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects. - Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work. **This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.** **Basic Qualifications, Experience & Skills** - Minimum of 5+ years Supply Chain experience. - Demonstrated experience working within dynamic global supply chains. - SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting) - Experience in executing acquisition or sustainment projects within MRO industry - Dynamic, innovative and self-motivated individual. - Excellent verbal and written communication skills. - Outcome focused and demonstrates strong values-based leadership. - Demonstrable experience at motivating team members to overcome challenging milestones. - Active or ability to obtain UK security clearance for which the UK Government requires UK residency **Preferred Qualifications and Experience** - University degree in a relevant subject. - Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS - Experience supporting proposal preparation for UK government contracts - Experience working within a matrix organisation (desirable **This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.** **Work Authorization:**This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll **Employer will not sponsor applicants for employment visa status.** **Relocation assistance is not a negotiable benefit for this position.**Candidates must live in the immediate area or relocate at their own expense. **Language Requirements:** Not Applicable **Education:** Not Applicable **Relocation:** Relocation assistance is not a negotiable benefit for this position. **Security Clearance:** This position requires the ability to obtain United Kingdom Security Check. **Visa Sponsorship:** Employer will not sponsor applicants for employment visa status. **Contingent Upon Award Program** This position is not contingent upon program award **Shift:** Not a Shift Worker (United Kingdom) - **Head of Customer Support — Vero HR Ltd — Knowlhill, England, United Kingdom**: We're working with a growing UK-based SaaS business that provides a market-leading software platform to organisations across the visitor attractions, leisure and hospitality sectors. Their technology supports critical business operations, helping customers deliver exceptional experiences while managing complex day-to-day activities. As part of their continued growth, they are now looking to appoint a Head of Customer Support to lead their customer-facing support function and play a key role in shaping the customer experience across the business. This is a hands-on leadership role, ideal for an experienced customer support professional who enjoys developing people, improving processes and acting as the bridge between technical teams and customers. **About the opportunity:** You'll take ownership of the customer support operation, leading a team that provide frontline support, dedicated account assistance and customer onboarding services. Working closely with senior stakeholders across the business, you'll help drive service excellence while ensuring customer issues are resolved effectively and efficiently **Key responsibilities include:** - Leading and developing customer support and onboarding teams - Managing customer escalations and ensuring timely resolution of complex issues - Acting as the key link between customers, support teams and engineering functions - Driving service improvements through process, systems and people development - Supporting key customer accounts and attending customer meetings when required - Monitoring team performance, coaching managers and supporting professional development - Establishing and maintaining high standards of customer service delivery - Identifying opportunities to improve support systems, workflows and operational efficiency - Working collaboratively with internal stakeholders to deliver an outstanding customer experience **Who we are looking for:** - Experience leading customer support or customer success functions within a SaaS or software environment - A strong track record of managing and developing customer support teams - Experience handling customer escalations and supporting strategic customer relationships - The ability to translate technical information into clear, customer-focused solutions - Strong stakeholder management and communication skills - Experience driving service improvement initiatives and operational change - Experience supporting enterprise or large-scale customer accounts **On offer is:** - £55,000–£65,000 salary - 8% employer‑funded pension (no employee contribution) - Private healthcare - High‑impact role within a growing SaaS business If you have the right attributes, skillset and feel you will be able to add value, then what are you waiting for…hit that apply button to find out more! - **Head of Customer Support — Hilo By Aktiia — Germany**: ### **About Hilo by Aktiia** High blood pressure is the world’s most common disease, causing 18M deaths each year. At Hilo by Aktiia, our vision is a world where no lives are lost or damaged from the effects of high blood pressure. Our mission is to make this a reality by developing tech to help people control their blood pressure. We are a venture-backed scale-up company, having raised over $96M from investors in Europe and the United States. Our technology - rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM) - is the world’s only medically accurate, continuous blood pressure monitor that is cuffless in daily life in the consumer space. Validated through extensive clinical trials and CE Marked as a Class IIa medical device, our solution is now available in 12 countries. We are a hybrid/remote-first company, with Headquarters in Neuchâtel, Switzerland, united by our passion for impact and innovation. Our company offers a hybrid/remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. ### Role overview You own and continuously raise the bar on the customer support experience across all of Hilo's markets. You lead two regional team leads, one for Europe and one for the US, and through them a team of customer support agents. You are accountable for the quality, consistency, and scalability of support operations globally: setting the strategy, building the systems and processes that enable your team to deliver excellent service, and acting as the bridge between customers and the rest of the business. Your key output is a high performing, well organised support organisation that customers genuinely love, and that scales with Hilo's growth. Our company offers a remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. ### Core responsibilities ### Strategy & leadership - Own the global customer support strategy and define a clear roadmap for how the team operates, scales, and improves across regions. - Determine the best approach to scale support operations — including tooling, AI, automation, and external resources. - Establish and maintain service level standards that ensure a consistently high-quality customer experience across all markets. - Lead, mentor, and develop the regional managers, ensuring they have the clarity, support, and tools to manage their teams effectively. - Own staffing for the department — from org design and headcount planning to hiring decisions. ### Operations & process excellence - Develop and oversee department-level processes that enable efficient, high-quality ticket handling, escalation management, and cross-team collaboration. - Proactively identify gaps in workflows, tooling, or coverage — and drive improvements in partnership with team leads and relevant stakeholders. - Own quality assurance across the support function, ensuring consistent standards and targeted improvement plans where needed. ### Reporting & cross-functional collaboration - Provide regular reporting to leadership on support performance, key metrics, and customer trends. - Develop and implement methods to capture, analyse, and act on customer feedback — establishing cross-functional improvement plans based on what the data tells you. - **IT Help Desk Specialist — Uni Systems — Paris, Ile-de-France, France**: At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team. What will you be doing in this role? - Being the contact point for users with IT-related requests or issues - Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk - Log tickets for end users where the request is received via e-mail, phone, Teams or in person - Work with third-party vendors to resolve incidents - Manage user accounts, access and group membership over various systems - Add to the knowledge base - Document processes - Manage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory - Assist users in setting up meetings and video calls - **IT Help Desk Specialist — Hunt Electric Corporation — Cudahy, WI**: **Job Description Summary** The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. This position is on-site at our Cudahy, WI location. **Job Description:** ## Role & Responsibilities - Install, maintain, and upgrade computer hardware and software. - Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc. - Provide support on Windows and iOS based applications. - Support cloud-based solutions (i.e. Office 365). - Monitor status of systems and applications – responding to reported events and issues. - Track and document support issues and projects. - Maintain inventory and document systems, and applications. - Follow safe work practices and accident prevention procedures. - Communicate directly and indirectly with staff and other support resources. - Other duties as assigned. ## Qualifications and Education Requirements - High school diploma or equivalent. - 3+ years of experience or equivalent combination of education and experience. - Windows Operating Systems and iOS experience. - Experience with Microsoft Office and Office 365 applications/services - High proficiency in technology, systems, tools and applications. - Maintain a high degree of confidentiality. - Excellent planning and organizational skills. - Strong customer service skills. - Ability to work independently. - Strong attention to detail and problem solving. - Strong verbal, written and interpersonal communication skills. - Willingness to learn and use training options when available. Physical Requirements - This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines. - Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl. - This position requires the ability to lift files, open file cabinets, and bend or stand as necessary. - This position may occasionally lift up to 25 pounds. **Why Hunt Electric?** Hunt Electric is a 100% employee-owned company with over 60 years of stability, momentum, and exciting growth ahead—**our future is bright!** We’re proud of our people-first culture, where every decision starts with, “How will this impact our people?” We put safety first, believe we’re better together, and bring the energy of a growing company with the foundation of a business that’s been trusted for decades. - **100% Paid Premiums:** Medical, dental, and vision insurance premiums are 100% employer-paid for you **and your family**. Plus, a cash benefit if you opt out. - **Three Pillars of Retirement:** We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner. - **Annual Discretionary Bonus:** Employees enjoy an annual discretionary bonus based on company performance and individual contributions. - **Work-Life Balance:** 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions. - **Growth & Community:** Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering. **Pay Range:** $63,232.00 - $87,552.00 Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers. Learn more about our benefits and culture: [https://www.huntelec.com/employment/](https://www.huntelec.com/employment/). Watch our [Beyond the Breaker](https://www.youtube.com/@beyond-the-breaker)podcast to learn about what Hunt Electric is up to. Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws. Hunt Electric Corporation participates in E-Verify. As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person. - **Help Desk Specialist — Dedalus Italia Spa — ITA - Genova**: Join Dedalus as a Help Desk Specialist to contribute to healthcare improvement through digital transformation. This role involves providing Level 1 assistance on Dedalus applications, incident management, data analysis, and creating documentation. Ideal candidates should have a degree in IT or biomedical fields and experience in customer service or technical support. The position offers a unique opportunity to make a significant impact in healthcare through innovative software solutions. ## Related - [Remote Jobs in the US](/jobs/remote-jobs-us/) - [Jobs in the US](/jobs/us-jobs/) - [Remote Jobs In Canada](/jobs/remote-jobs-canada/) - [Remote Jobs in the UK](/jobs/remote-jobs-uk/) - [Jobs in the UK](/jobs/uk-jobs/) - [Sales Jobs](/jobs/sales-jobs/) - [Remote Sales Jobs](/jobs/remote-sales-jobs/) - [HR (Human Resources) Jobs](/jobs/hr-jobs/) - [Remote HR (Human Resources) Jobs](/jobs/remote-hr-jobs/) - [Marketing Jobs](/jobs/marketing-jobs/) - [Remote Marketing Jobs](/jobs/remote-marketing-jobs/) - [Product Manager Jobs](/jobs/product-manager-jobs/) ## FAQ ### What do employers usually look for in customer support jobs? On a Customer Support Jobs page, employers usually want clear written communication, steady ticket handling, and calm customer-facing judgment. A lot of customer support roles also mention email, chat, or phone support, so it helps if your resume shows direct experience resolving issues, documenting cases, and working through repeat workflows without losing accuracy. ### Are customer support jobs mostly remote or on-site? Customer support jobs can show a mix of remote, hybrid, and on-site setups, depending on how the team handles chat, phone, or ticket volume. For this kind of page, it’s worth checking each listing closely for workplace format, shift expectations, and whether the support role is tied to a local office or can be done fully remotely. ### Can I get a customer support job without direct support experience? Yes, some customer support jobs are open to applicants coming from retail, hospitality, call center, or other customer-facing work. If the role centers on customer support, your application usually has a better shot when it shows issue resolution, account help, inbox management, or phone-based service instead of only general administrative tasks. ### What should I put on a resume for customer support jobs? For customer support jobs, focus on the parts of your background that match support work: handling customer questions, tracking requests, solving account problems, and keeping notes organized across email, chat, or phone channels. If you’re applying through LiftmyCV, keep the resume tight and specific to customer support instead of listing unrelated duties that don’t support the role. ### Do customer support jobs require phone support experience? Some customer support jobs do, but not all of them. On pages like this, you’ll often see support work split across phone, chat, and email, so the requirement usually depends on the listing. If you’ve handled live customer conversations, call queues, or high-volume inbound questions, that’s useful to show even when the title is broadly customer support. ### Are entry-level customer support jobs available? Entry-level customer support jobs do show up on broad customer support pages, especially where the work is structured around scripts, ticket queues, or guided troubleshooting. Even without a formal support title, experience helping customers, answering repeated questions, or resolving order and account issues can line up well with an entry-level customer support opening. ### Land Your Next Customer Support Job on AI Autopilot Use LiftmyCV to match with customer support roles, tailor your resume to each opening, and auto-apply without repeating the same steps for every application. It helps you focus on jobs that fit your background and send applications more efficiently.