Customer Support Manager Resume - ATS Example 2026

Customer Support Specialist (Customer Support Management) Company: Boeing Africa Engineering Consultancy PLC Position Overview : At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services [BGS] is looking for a Customer Support Specialist to be based in Addis Ababa, Ethiopia. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers located in Africa and the Middle East. Position Responsibilities: Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners Interfaces with customers and internal Boeing resources. Basic Qualifications (Required Skills/Experience): 1+ Year experience in the Aerospace industry 1+ Year experience working in a supply chain focused role Experience developing presentations for and presenting to executive leadership Strong communication and problem-solving skills Ability to work and collaborate cross functionally across multiple organizations Eager to learn and grow Ability for minimal travel domestically and internationally Preferred Qualifications (Desired Skills/Experience): SAP knowledge Engineering / Technical experience Account management, customer support experience This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense This requisition is for an international, locally hired position in Addis Ababa, Ethiopia. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Ethiopian law. Employment is subject to the candidate's ability to satisfy all Ethiopian labor and immigration formalities. Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (Ethiopia)

Posted 8 weeks ago

Destination Careers is a fast-growing remote travel company seeking a Customer Support Specialist. This role involves assisting clients with booking inquiries and travel-related questions to ensure a seamless experience. The ideal candidate is motivated, detail-oriented, and thrives in a remote work environment. Responsibilities include responding to inquiries, providing accurate information, troubleshooting issues, and maintaining professionalism. This position offers flexible schedule options and can be part-time or full-time. The role promises full training and travel agent certification if desired.

Posted today

Customer Support Specialist I About Cherry Founded in 2019, Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices—including dental, medical aesthetics, and veterinary etc. We help practices treat more patients by making care financially accessible. Cherry is led by Stanford entrepreneurs with a previous successful exit and backed by top investors, including Kleiner Perkins and DCM and has offices in Turkey and the United States About the Role Cherry is looking for customer-obsessed, high-performing Customer Support Specialists who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, high-growth fintech environment. As a member of our founding Customer Support team in Turkey, you will work directly with our U.S. team to support Providers and Consumers, resolve complex questions, deliver one-touch resolutions, and build trust through every interaction. This is a unique opportunity to help establish the function in Turkey while growing your career in an international role at a rapidly scaling company. This position requires you to be based in Turkey. Responsibilities Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions De-escalate complex customer situations with professionalism, empathy, and sound judgment Accurately document customer interactions and account-level issues Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment Qualifications Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or a related fields Based in Turkey Strong academic background Excellent written and verbal communication skills in English is a must Willingness to to work 40-45 hours per week during operating hours 7:00 AM–4:00 PM Turkey time Monday through Sunday Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS) Exceptional ability to prioritize tasks, organize, and pay strict attention to detail Proficiency with Google Workspace and familiarity with AI-powered productivity tools. 1+ years of experience in customer support or in a similar customer facing role is preferred Experience working in a startup environment is preferred Perks Benefits Monthly net salary of $1,900 Monthly net bonus opportunity of up to $600 Comprehensive private health insurance, including dental coverage Stock options as part of our long-term growth plan Remote-first, collaborative, and mission-driven culture Fully covered annual Cherry retreats in Turkey and the U.S. Annual professional development and education budget Home office setup budget to support remote work P.S: All of the process will be held in English. Protecting your privacy and the security of your data is a top priority for Cherry. We collect and process any personal data you share with us— including information provided through LinkedIn—solely for the purpose of managing our recruitment process. Please read our Privacy Policy to learn more details.

Posted 1 day ago