Resume Samples and Templates for Job-Specific Applications

Team Ivyhill is currently seeking to hire a Temporary Team Lead to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management services for beneficiaries in the Defense Health Network. The Team Lead will be responsible for providing oversight and management for a team of Call Center Agents coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region. Duties and Responsibilities Perform as Lead Call Center Agent of a Team of Call Center Agents. Will patiently assist members of the Call Center with resolution of problems; coordinate workload and assignments; train in Call Center tasks; and ensure adherence to all policies, procedures, and protocols. Recommend new ways to improve the Appointing and Referral Management Care Coordinator process. Will implement approved methods, validate and implement MTF policy in support of hospital accreditation program and quality improvement efforts. Will be able to perform all the duties and responsibilities listed of the Call Center Agent position. Monitor the patient call center systems IVR, ACD, CMS, MHS-GENESIS, Microsoft Office Suite, and all automated systems. Review details of appointing rules for clinics and review referrals for suitability, administrative and clinical completeness. Will coordinate the completion/booking for those prerequisites prior to the patient’s first appointment by contacting patient, RM/ROFR Health Coordinator, Product Line nurse, clinics, or providers as needed. Notify and direct professional staff and other Call Center Agents regarding process, policy; assist with training and orientation of new Call Center Agents as needed; and ensure the appointing staff is trained and can demonstrate an understanding of the appointing process as required. Review health care delivery plans related to patient eligibility status in MHS-GENESIS. Discuss MICAs with team members and develop appropriate plan(s) to reduce/mitigate MICAs. Provide recommendations to assist other ROFR staff when advising all categories of patients regarding their referrals and access to care options as related to their eligibility and beneficiary status. Coordinate process for appointing and tracking referral in MHS-GENESIS. Search all MTFs for availability, based on clinic guidance and available appointments within MHS-GENESIS. Identify market forces, patient and beneficiary demand and other issues impacting MTF capabilities access, and patient care compliance and/or quality of care and services, and report to the PM to discuss and implement changes with the IRMAC Director. Ensure equitable distribution of call center workload between MTFs and among the NCA appointing staff as required. Ensure the Call Center phone system applications are operating on computers immediately upon logging in for work. Schedule patients in MHS-GENESIS for appointments at any MTF in the NCR eMSM based upon Appointing Business Rules and protocols. Verify patients are registered in MHS-GENESIS; if not, the appointing staff will register patient in MHS-GENESIS and update patient demographics information as needed. Assist with other duties within the Appointing or Referral Management Office related to appointing or the processing of referrals to Direct Care MTFs and Civilian Care per IRMAC responsibilities. Review and prepare monthly Appointing reports through the CMS, DPA system and the AVAYA Contact Recorder. Review and analyze complex health care operations. Prepare presentations, project papers, staff and biometric reports and other medical administrative correspondence as required. Use analytical skills and tested methodologies, conduct studies in support of projects, program, processes, or initiatives covering aspects of military health care activities that affect appointing and determine ways to improve services to the customers. Maintain effective communication with appropriate staff and work closely with technical staff to ensure efficient operation. Perform office administrative practices and procedures, including the use of standard office equipment to accomplish clerical, statistical and data entry tasks in support of the administrative duties as assigned. Monitor team's calls and provide feedback on strengths and areas of improvement. Maintain effective communication with appropriate staff and work closely with technical staff to ensure efficient operation. Monitor, document and report time and attendance to the PM and leadership.

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LOGISTICS COORDINATOR Winnipeg, Manitoba | On-Site | Permanent | Full-Time EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we’re able to find creative solutions for modern life. Everything we do is made in consideration of people, the planet, and our space. We are looking for an organized, analytical, and collaborative individual to join our team as a Logistics Coordinator . THE DETAILS You’ll be joining our Winnipeg team in a permanent, full-time, on-site capacity. Reporting to the Director of Procurement Sales Operations , you’ll coordinate inventory transactions between EQ3 and our third-party logistics partners. You’ll help ensure products move accurately, efficiently, and on time while contributing to a positive delivery experience for our customers. You’ll also: Prepare weekly shipping CSV files for EDI submission to third-party logistics partners. Coordinate store transfers, customer deliveries, and pickups. Monitor inventory records and help ensure accuracy across physical inventory and company systems. Identify inventory discrepancies and take the appropriate steps to investigate and resolve them. Assist with monthly inventory logs and communicate relevant information to the Compliance Officer. Coordinate the handling and transfer of AS IS inventory , including transfers from third-party warehouses to EQ3 outlet locations. Review open-order and aging-order reports and help ensure orders are completed accurately in STORIS. Ensure completed deliveries and pickups are properly processed and fulfilled each day. Follow up regularly with third-party logistics team leads to review service levels and customer expectations. Provide guidance regarding incomplete or partial deliveries. Audit and reconcile weekly third-party logistics invoices. Update delivery fulfillment information when required. Partner with Store Managers to support delivered-sales results. Communicate delivery issues to Customer Care and provide the necessary photographs and supporting information. Help ensure appropriate quality-assurance standards are followed when product packaging has been altered. Maintain positive working relationships with store leadership, delivery partners, Customer Care, and other internal teams. Participate in monthly meetings regarding new products, operational changes, quality concerns, and related topics. Help ensure stockrooms are organized and prepared for internal audits. Stay informed about applicable warehousing, material-handling, shipping, and health and safety requirements. Perform other related duties as assigned. YOUR EXPERIENCE You have two years of experience in warehouse operations, logistics, supply chain management, inventory control, or a related role. You have experience working in a retail stockroom, warehouse, distribution, or third-party logistics environment. You understand warehouse, transportation, inventory, and delivery-management processes. You are comfortable working with inventory-management software, databases, and related systems. Experience working with STORIS is considered a strong asset. You have strong written and verbal communication skills in English. You are highly organized, detail-oriented, and confident investigating discrepancies. You use sound judgment when balancing operational requirements, costs, and customer needs. You can work independently while collaborating effectively with stores, Customer Care, and third-party partners. You have a high school diploma or equivalent. Post-secondary education in business, logistics, warehousing, transportation, supply chain management, inventory control, or materials management is considered an asset. You can stand or walk for extended periods and safely lift products weighing up to 75 pounds , when required. You are available to work on-site in Winnipeg, Manitoba . WORK LIFE AT EQ3 A company that supports work-life balance with paid time off. Competitive compensation and benefits. Employee discounts. A collaborative workplace where your ideas and contributions are valued. Opportunities to develop your skills and grow within the organization. EQ3 is committed to providing a respectful and inclusive workplace. Accommodations are available throughout the recruitment process for candidates who require them. We thank all applicants for their interest in EQ3. Only candidates selected for the next stage of the recruitment process will be contacted.

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Civiteq is a specialist consultancy working at the intersection of technology, change and public services. We support organisations delivering complex digital transformation programmes, including major ERP implementations. We help them to design, deliver and embed change that genuinely works for people. We’re known for our collaborative culture, deep subject‑matter expertise and practical, people‑centred approach to delivery. As an HCM / Payroll Solution Design Architect, you’d be the client-side design lead for HCM and Payroll, working closely with System Integrators and client teams to define, govern and assure end-to-end solution design within Oracle Cloud ERP programmes. You’d ensure the implemented solution: Meets agreed business, statutory and payroll requirements Aligns to Oracle Cloud best practice and design principles Is sustainable, scalable and supportable post go-live, avoiding unnecessary complexity You’d bring deep expertise across Oracle HCM and Payroll, including: Providing subject matter expertise across modules such as Core HR, Payroll, Absence, Learn, Performance and OTL, including workforce structures, reporting and role-based security Translating complex design considerations into clear, business-friendly solutions for stakeholders Interpreting business requirements and shaping them into system configurations, designs and functional specifications Leading or supporting solution design workshops aligned to best practice, statutory reporting requirements and organisational controls Partnering with technical teams, architects and functional consultants to deliver cohesive, scalable designs HR/ Payroll Process Design Support the development and optimisation of HR/ Payroll operating models, including process ownership, controls structures, and service delivery models. Lead or contribute to end‑to‑end process design across core HR/ Payroll processes such as Hire to Retire. Ensure alignment between system capabilities and desired future‑state processes. Validate that system design decisions strengthen internal controls and support audit compliance Attend and support Design Authority forums providing advice, challenge and design assurance as required Stakeholder Management Engagement Collaborate with HR/ Payroll leadership, operational stakeholders, and programme teams to ensure design decisions meet business needs. Provide clear, concise communication to non‑technical stakeholders, ensuring they understand system impacts, benefits, and required decisions. Support change and adoption activities relating to system or process changes, working closely with Change Management teams. Data, Controls Reporting Contribute to the Data Migration, Integration and security strategies and planning Support the definition of system‑enabled controls and ensure these meet audit and regulatory requirements Contribute to the design and specification of reporting solutions, including statutory, management, and operational reporting using embedded analytics or external tools. Wider programme support Work closely with Programme Management, functional, technical and SI teams Provide solution architecture support into planning, risk and dependency management

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