Salesforce Admin Resume Sample - ATS Template 2026

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! BUSINESS INNOVATION @ CARWOW Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won’t just maintain a system - you’ll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We’re looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You’ll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you’re a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We’re looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions. Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication. Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy. Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models. Actively manage technical debt and ensure long-term platform scalability. Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows. Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability. Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams. Create and maintain reports, dashboards, and list views to support business reporting needs. Support UAT, bug resolution, and user onboarding for all new platform capabilities. Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications. KEY REQUIREMENTS Have 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools. Understand how to balance technical debt, speed, and clean design in a fast-paced environment. Thrive in cross-functional teams and are comfortable working with stakeholders across sales, operations, and support. Have experience working in agile environments using tools like Asana. Are proactive, pragmatic, and focused on outcomes, not just shipping code. Have a good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals. Are able to create reports, dashboards, and list views for various use cases and business stakeholders. Have Salesforce Administrator Certification or equivalent hands-on credibility. BONUS POINTS Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows. Experience in a development capacity, including working with Apex and Lightning Web Components (LWC). Experience supporting Salesforce integrations with other business systems. Additional certifications such as Advanced Administrator and Platform App Builder. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT’S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and e

Posted 2 weeks ago

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. 8x8 has an exciting opportunity on our internal Information Technology team for an experienced, detail-oriented, and proactive Salesforce Administrator to manage and enhance our Salesforce platform. This position is an in-office or hybrid work role based in London, UK (UK Business Hours), and will work closely with internal stakeholders to customize, configure, and maintain Salesforce to meet business needs, ensuring the platform operates efficiently and aligns with organizational goals. This role is key to optimizing Salesforce for user productivity, data accuracy, and process automation. In this role you will be responsible for: System Administration-related activities: Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime. Manage user setup, profiles, roles, permissions, and security settings. Maintain system health, perform regular data audits, and ensure data integrity. Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT/BizApps team, our peers, partners, and business customers. Conduct and present root cause analysis of incidents as appropriate. Assist in defining, implementing, and executing Disaster Recovery and High-Availability plans. Identify stability, performance, and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment. Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers, and client business teams. Participate and provide guidance and IT/BizApps team representation to/within broader organizational change/risk control initiatives and governance bodies. Customization and Configuration activities: Configure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes. Build and maintain reports, dashboards, and analytics to support business decision-making. Implement changes and enhancements to meet evolving business requirements. Automation and Process Optimization activities: Design and implement automation solutions, such as Flows, Process Builder, and Approval Processes, to streamline business operations. Optimize workflows to reduce manual tasks and improve efficiency across teams. Support integration of Salesforce with third-party tools and applications. User Support and Training activities: Build and maintain productive collaborative relationships with business users and key stakeholders. Provide day-to-day support to Salesforce users, troubleshooting issues and implementing solutions. Develop and deliver training materials and sessions to improve user adoption and proficiency. Act as a Salesforce subject matter expert, addressing inquiries and guiding users on best practices. Data Management and Reporting activities: Manage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import Wizard. Ensure data accuracy through deduplication, validation, and ongoing monitoring. Create and manage custom reports and dashboards to meet the reporting needs of various departments. System Maintenance, Updates, and Industry/Platform Innovation activities: Stay informed about Salesforce releases, features, and best practices, and assess their potential impact. Test and implement new Salesforce features and functionality to ensure seamless updates. Monitor system performance and resolve any technical issues promptly. Other activities: Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must. Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action. The intended hours for this role are expected to be typical United Kingdom workday hours, but occasionally events may require scheduling after normal working hours and/or on the weekends to control interruptions to critical services and minimize business impact. Hybrid and Remote work arrangement requires consistent dependable remote access over a high-speed Internet connection (not provided) Work Environment: Collaborative and supportive team environment with opportunities for learning and growth. Flexible work arrangements, including hybrid, on-site, or remote options. Basic Qualifications: (required) Experience Bachelor’s degree in Computer Science, Information Technology or other technical program (Industry certifications or additional years of experience may offset degree requirement). 2+ years of experience as a Salesforce Administrator. Proven experience with Salesforce configuration, user management, and data maintenance. Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows. Skills Strong understanding of Salesforce architecture, including standard and custom objects, workflows, and reports. You must possess the ability to analyze, troubleshoot, and solve Salesforce Administrative problems up to low-medium complexity as well as prioritize tasks to complete requests and meet deadlines. Ability to communicate (writing, speaking and presentation) effectively and consistently with clarity and thoroughness to optimize audience understanding. Excellent collaboration skills to include: diligent follow-up, issue resolution, appropriately setting expectations, and navigating through difficult situations. Preferred Qualifications: Salesforce Administrator Certification (ADM 201) or higher. Experience with Salesforce integrations using tools like Zapier, MuleSoft, or APIs. Familiarity with Salesforce AppExchange products and add-ons. Knowledge of data visualization tools like Tableau or Einstein Analytics. For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. Our Job Applicant Privacy Notice can be found here . Learn more on our company website at www.8x8.com follow our pages on LinkedIn , Twitter , Facebook and Instagram .

Posted 8 weeks ago

As a leading financial services and healthcare technology company based on revenue, SS C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS C for expertise, scale, and technology. Job Description Key Accountabilities and Responsibilities *Key responsibilities 1. Salesforce Administration System Ownership Act as Subject Matter Expert (SME) for Salesforce across operations Manage user access, permissions, roles, and group structures Maintain and enhance: workflows, process builders, Lightning components dashboards, reports, and case management functionality Support incident management, defect resolution, and ServiceNow tickets Collaborate with platform/studio teams for system enhancements Ensure strong data quality, integrity, and governance controls Provide training, onboarding, and guidance to end users 🔹 2. MI, Reporting Data Analytics Design, develop, and maintain Power BI dashboards and reports Translate business requirements into actionable MI and insights Develop SQL queries and logic for data extraction and analysis Build scalable reporting frameworks integrating Salesforce and other systems Monitor key operational metrics (SLA, productivity, complaints, risk events) Provide trend analysis, forecasting, and decision-support insights Develop automation solutions using: Excel VBA (macros, reporting automation) Power Automate (workflow automation, data movement) Identify opportunities to reduce manual effort and improve efficiency Support creation of data pipelines and automated reporting processes Drive continuous improvement initiatives across operations 🔹 3. Operational MI and planning insights Support integration between Salesforce, Power BI, and data platforms Work with: Databricks (optional) for data pipelines and notebooks Azure DevOps (optional) for deployment and data refresh automation Enable API/data extraction layers to support real-time reporting Key Interfaces: Internal Analysts Colleagues Team Leaders/ Managers Business Managers Service Delivery Areas Call Handlers / Processors External Clients Competence / Knowledge / Skills required Qualification Graduate in any discipline Knowledge: Salesforce Systems Strong expertise in Salesforce administration Knowledge of Apex, triggers, workflows, Lightning components Experience in case management, dashboards, and reporting within Salesforce Data Analytics Strong proficiency in: Power BI (dashboarding, DAX, data modelling) SQL (data extraction and transformation) Excel VBA (automation, reporting) Automation Tools Power Automate (workflow automation) Collaboration tools: Teams, Jira, Confluence Advanced / Desirable Skills Azure Databricks (data pipelines, Python/SQL notebooks) Application monitoring tools (e.g., AppDynamics) CI/CD, static code analysis tools (SonarQube, Checkmarx) Soft Skills Strong analytical and problem-solving ability Excellent communication and stakeholder management Ability to simplify complex data into insights Continuous improvement mindset Ability to work in fast-paced Agile environments Experience: 5–10 years’ experience in: Salesforce technologies MI / Reporting / Data analytics Experience as an SME supporting Salesforce and operational teams Strong experience in: reporting transformation automation initiatives process improvement Unless explicitly requested or approached by SS C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Posted 10 weeks ago