26,554 Customer Support Jobs (September 2026) - Apply with AI

Genesis Call Center is seeking service-focused individuals for the role of Customer Service Agent. In this position, you will assist customers of major brands through inbound interactions, supporting their inquiries and service requests. The role provides a structured onboarding process and opportunities for career advancement. Candidates must be at least 18 years old, authorized to work in the U.S., and possess strong communication skills. The job also offers flexible scheduling post-certification, ensuring a stable work environment with multiple benefits.

Posted 1 day ago

Campeón Gaming is seeking a Customer Support Agent to deliver exceptional customer services through phone, chat, and email. The role involves assisting customers with various inquiries, ensuring compliance with gaming regulations, and collaborating with team members for seamless support. Candidates should have experience in customer service, be fluent in English, and exhibit strong multitasking skills. Campeón Gaming values diversity and fosters a people-first culture, offering opportunities for growth and professional development.

Posted 1 week ago

About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement. The Head of Customer Support Care is a senior leadership role responsible for leading Moneybox’s Customer Support and Customer Care teams, as well as the Training Onboarding function. Support helps customers across a broad range of needs, while Care provides specialist support for complaints, vulnerable customers and bereavements. You will ensure these critical functions deliver outstanding customer service and value, compliantly and efficiently, while building the capability to support Moneybox’s long-term growth. The role combines strategic operational leadership with strong customer centricity, ensuring customers receive effective, empathetic support across both everyday and more complex or sensitive needs. You will build a scalable, future-proof Support Care model, developing strong leaders, improving service quality and productivity, making effective use of AI and automation, and evolving how we onboard, train and develop our operational teams. This is an opportunity to shape Support Care as Moneybox scales, and ensure customer insight drives improvements across the wider business. The Head of Customer Support Care is a senior leadership role responsible for leading Moneybox’s Customer Support and Customer Care teams, as well as the Training Onboarding function. Support helps customers across a broad range of needs, while Care provides specialist support for complaints, vulnerable customers and bereavements. You will ensure these critical functions deliver outstanding customer service and value, compliantly and efficiently, while building the capability to support Moneybox’s long-term growth. The role combines strategic operational leadership with strong customer centricity, ensuring customers receive effective, empathetic support across both everyday and more complex or sensitive needs. You will build a scalable, future-proof Support Care model, developing strong leaders, improving service quality and productivity, making effective use of AI and automation, and evolving how we onboard, train and develop our operational teams. This is an opportunity to shape Support Care as Moneybox scales, and ensure customer insight drives improvements across the wider business. Specifically, you will: Lead and Develop Support Care Teams: Provide strategic leadership across Support, Care and Training Onboarding, setting direction, driving accountability, developing strong people leaders and fostering a high-performance, inclusive culture. Set Strategy and Deliver Outstanding Service: Build and deliver a 12 to 18 month strategy for Support Care, translating it into clear priorities and measurable outcomes. Ensure people and capacity are deployed effectively to meet customer demand and deliver consistently outstanding service, while evolving the operating model to support Moneybox’s growth. Champion Customer Outcomes: Own the quality of customer outcomes across Support Care, setting high standards across everyday service, complaints, vulnerable customers, bereavements and other complex needs. Transform Training Onboarding: Evolve how we onboard and develop teams across Customer Support and back-office Operations, using data, technology and new approaches to improve speed to competence, consistency and ongoing capability. Drive Efficiency and Productivity: Use data and insight to simplify work, reduce avoidable contact and improve speed of service, making smart use of AI and automation so customers get faster support and the operation can scale efficiently. Safeguard Compliance and Manage Risk: Maintain strong oversight of customer and operational risk, ensuring appropriate standards and controls are in place and issues are addressed and escalated effectively. Collaborate and Influence Cross-Functionally: Be a strong advocate for customers across Moneybox, using insight from Support Care to influence priorities and work with Product, Engineering, Compliance and other teams to improve the end-to-end customer experience. Who you are A strategic operator who balances long-term vision with day-to-day execution and has a clear bias for action. A strong people leader who develops strong managers and builds high-performing, inclusive teams. Customer-focused and commercially minded , ensuring improvements enhance customer trust and deliver measurable value. Analytical and data-driven , using insights to guide decisions and drive continuous improvement. Open-minded, curious and improvement-focused, welcoming feedback and using technology, automation and AI to rethink how customer service is delivered. Resilient and pragmatic , able to prioritise effectively in complex, fast-paced environments. A collaborative team player and influential communicator who builds strong relationships, secures alignment across senior stakeholders and prioritises what is right for Moneybox and its customers over functional interests. Experience Skills Proven track record of leading customer support functions that deliver outstanding customer experiences, building trust through high-quality interactions and consistently strong customer outcomes, with experience in financial services or another regulated environment. Strong people and operational leadership experience across customer support or customer operations , with a track record of developing managers, building resilient, high-performing teams, and deploying resources effectively to meet customer demand and service expectations. Experience designing and evolving customer service operating models and driving continuous improvement , including process redesign, automation and the effective use of AI. Skilled in using data and performance metrics to drive accountability, improve service and quality, and increase productivity and efficiency. Experience improving training, onboarding and capability development , with a focus on measurable improvements in performance and speed to competence. Experience leading or overseeing Customer Care, including complaints, vulnerable customers and complex customer needs, with sound judgement in managing customer and operational risk, compliance obligations and escalation. Our Commitment to DE I: At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: [email protected] If you would rather we did not keep your details on file, you can contact us at: [email protected]

Posted 3 weeks ago

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an acceptable customer service level. Duties and Responsibilities Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures. Maintain Call Cener Metrics. Log and track calls using a problem management database and maintaining history records and related problem documentation. Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error. Collect information about problems and lead users through the procedures. Maintain customer service levels. Manage open incidents and follow them to resolution. Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support. Functional Skills Ability to multitask. Understanding of a Point-of-Sale system. Ability to work with a sense of urgency. Competencies Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivating Others Creates a climate in which people want to do their best. Can motivate peers; and empower others. Is someone people like working with. Education, Experience and Certifications Food industry experience preferred. Our Values EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first INNOVATE TO WIN - We champion and challenge for a better way in all we do HAVE FUN - We find joy, create meaningful impact and celebrate the journey together Our Core Competencies CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish. Physical Demands While performing the duties of this job, the team member is regularly required to sit and talk or hear others. The team member frequently is required to use hands to type, feel equipment, and the like. The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds. WORKING CONDITIONS Working conditions are normal for an office environment. ADA: Papa Johns will make reasonable accommodation(s) in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF . See terms conditions for site use.

Posted 1 week ago

Toast is seeking an IT Service Desk Analyst to provide technical assistance for software, applications, and hardware in a dynamic restaurant technology environment. This role will involve managing incidents and requests, IT asset support, and maintaining meeting room technology. The ideal candidate will work independently, tackle complex issues, and contribute to ongoing process improvement while ensuring effective communication. Required qualifications include a degree in IT or Computer Science, 3-5 years of experience in IT support, and proficiency in macOS, Windows, and Linux systems.

Posted 1 week ago

Keystone Human Services is seeking a Help Desk Analyst to join our Information Technology team. In this role, you will provide friendly, consistent, and timely technical support to employees in a call center environment. You will help resolve technology issues, provide clear guidance, and support the organization’s goals through effective problem solving and customer service. The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software, and enterprise applications. This position documents and tracks service calls, escalates issues when needed, and collaborates with end users, team members, agency personnel, and vendors to ensure timely and effective resolution. The Help Desk Analyst also supports Active Directory account updates, hardware requests, troubleshooting, repairs, and on-call support according to the rotation schedule. Responsibilities Include: Promote Keystone’s mission, values, and culture through all aspects of the role Respond to incoming calls, emails, and walk-ins while providing friendly, consistent, and timely service to end users Troubleshoot and resolve employee technology issues, escalating service calls to second-level support or management when needed Provide basic technical support for computers, printers, networking hardware and software, office software, and enterprise applications Track assigned service calls from start to finish to ensure issues and requests are resolved within established service level agreements Document work accurately, thoroughly, and in a timely manner using tracking system software Create and update Active Directory accounts, process name changes, and complete assigned hardware requests Troubleshoot hardware concerns, complete repairs as assigned, and collaborate with the team on new hardware image creation Maintain positive working relationships with end users, agency personnel, vendors, and internal team members Maintain appropriate professional boundaries and follow Keystone policies, procedures, safety standards, and confidentiality requirements Provide on-call support as required according to the rotation schedule Perform other duties as assigned Compensation Benefits: $21.00 per hour, may increase based on education and/or experience Actual compensation will be determined based on localized market data, skills, experience, and education Hybrid work schedule with a minimum of two days per week working from the Harrisburg office Eligible employees will have access to our comprehensive benefits package, including medical, dental, and vision insurance; 401(k)-retirement plan with company match; paid time off (PTO); tuition reimbursement, wellness programs, and more Education Experience Qualifications: High school diploma or equivalent and two years of computer support experience required or Associate degree in Computer Science and six months of computer support experience required A+ Certification or equivalent hardware skills preferred Additional Qualifications: Thorough knowledge of computer systems, IT components, Windows operating systems, Microsoft Office, email distribution lists, and internet browsers Functional knowledge of internet security and data privacy principles Experience with Local Area Networks, Wide Area Networks, and Virtual Private Networks preferred Exceptional written and verbal communication skills with the ability to read, interpret, and apply written information Ability to prioritize, manage, and troubleshoot multiple projects using effective time-management and organizational skills Ability to learn and apply advanced computer skills, including computer software and web-based systems Valid driver’s license and reliable access to a privately maintained and insured vehicle Ability to successfully complete the pre-employment process, including background checks, clearances, and verifications Keystone Human Services prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Posted 1 week ago

Customer Support Specialist (Customer Support Management) Company: Boeing Defence United Kingdom Limited Role Overview: Boeing Defence UK (BDUK) is seeking a Senior Supply Chain Planner ( Customer Supply Specialist) to join its Supply Chain Planning Integration Team based in Gosport. This full-time position will focus on the UK Rotorcraft Chinook Programme, providing supply chain management and executing change requirements through the ‘Additional Tasking’ portfolio in support of core Maintenance, Repair, and Overhaul (MRO) requirements and new business initiatives. The successful candidate will manage tasks from proposal through execution to delivery, gaining exposure to various functions both internally and with our customers. Strong communication and collaboration with stakeholders will be essential for achieving on-time delivery and cost efficiency. Job locations: Gosport -preferred, Bristol, Yeovil, UK. Key Responsibilities: Represent Rotorcraft Supply Chain Management as the key interface between Programme and Supply Chain. This would include preparing for and attending key Programme drumbeat meetings on behalf of Supply Chain Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management. Lead and Oversee the Supply chain aspects of the Additional Tasking portfolio from the initial (PPoA) through execution to delivery, Review new customer proposals to capture impact of change to Supply chain, develop Supply Chain Statements of Work (SOW) and Labour Basis of Estimates (BOEs) to accurately capture resource requirements. Manage change to Programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM functions. Identify and document supply chain risks, develop associated mitigation plans, and report on these with project owners. Execute change to the core Programme. Place additional tasking spares requirements into SAP and mange delivery through US UK supply chain teams Develop and report on task metrics to highlight supply chain performance against contractual milestones. Collaborate with Commercial, Programme, Finance, Supply Chain, and Engineering teams to formulate task delivery strategies and milestone reports. Understand project milestones, capture actions and dependencies, track progress to completion, and present task status at Programme Management Reviews as required. Take on key projects and tasks to deliver cost and operational efficiency’s and improvements This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations. Basic Qualifications/ Requirements: The ability to acquire a UK security Clearance for which the UK Government requires UK residency A minimum of 3 years of experience in a Supply Chain role. Experience using inventory management tools or Enterprise Resource Planning (ERP) systems, ideally SAP. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel). Highly developed numeracy, analytical, and reporting skills. Strong attention to detail and excellent problem-solving abilities. Ability to prioritize and manage multiple tasks effectively from proposal preparation through to Execution. Team-oriented mindset with the capability to communicate rapidly and effectively across functions and Customers Dynamic, innovative and self-motivated with ability to work autonomously with minimal direction. Experience in Project Management, proposal preparation, including the writing of SOWs, labour BOEs Preferred Additional Skills/(nice to have): A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred. Experience working with the MoD and government contracts This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified. Work Authorization: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll Employer will not sponsor applicants for employment visa status. Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position requires the ability to obtain United Kingdom Security Check. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program The position is contingent upon program award Shift: Not a Shift Worker (United Kingdom)

Posted 2 weeks ago

About Hilo by Aktiia High blood pressure is the world’s most common disease, causing 18M deaths each year. At Hilo by Aktiia, our vision is a world where no lives are lost or damaged from the effects of high blood pressure. Our mission is to make this a reality by developing tech to help people control their blood pressure. We are a venture-backed scale-up company, having raised over $96M from investors in Europe and the United States. Our technology - rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM) - is the world’s only medically accurate, continuous blood pressure monitor that is cuffless in daily life in the consumer space. Validated through extensive clinical trials and CE Marked as a Class IIa medical device, our solution is now available in 12 countries. We are a hybrid/remote-first company, with Headquarters in Neuchâtel, Switzerland, united by our passion for impact and innovation. Our company offers a hybrid/remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. Role overview You own and continuously raise the bar on the customer support experience across all of Hilo's markets. You lead two regional team leads, one for Europe and one for the US, and through them a team of customer support agents. You are accountable for the quality, consistency, and scalability of support operations globally: setting the strategy, building the systems and processes that enable your team to deliver excellent service, and acting as the bridge between customers and the rest of the business. Your key output is a high performing, well organised support organisation that customers genuinely love, and that scales with Hilo's growth. Our company offers a remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. Core responsibilities Strategy leadership Own the global customer support strategy and define a clear roadmap for how the team operates, scales, and improves across regions. Determine the best approach to scale support operations — including tooling, AI, automation, and external resources. Establish and maintain service level standards that ensure a consistently high-quality customer experience across all markets. Lead, mentor, and develop the regional managers, ensuring they have the clarity, support, and tools to manage their teams effectively. Own staffing for the department — from org design and headcount planning to hiring decisions. Operations process excellence Develop and oversee department-level processes that enable efficient, high-quality ticket handling, escalation management, and cross-team collaboration. Proactively identify gaps in workflows, tooling, or coverage — and drive improvements in partnership with team leads and relevant stakeholders. Own quality assurance across the support function, ensuring consistent standards and targeted improvement plans where needed. Reporting cross-functional collaboration Provide regular reporting to leadership on support performance, key metrics, and customer trends. Develop and implement methods to capture, analyse, and act on customer feedback — establishing cross-functional improvement plans based on what the data tells you.

Posted 1 week ago

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team. This is a full-time position in our San Mateo, CA, headquarters office. The work schedule for this role is Monday-Friday in the office. WHAT YOU'LL BE DOING Provide advanced technical support and mentorship to help desk specialists Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms Quickly and efficiently resolve complex support tickets involving hardware, software, and malware Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems Enhance documentation for processes, training, and internal resources Contribute to the technology integration of mergers and acquisitions across several business units WHAT WE'RE LOOKING FOR Bachelor’s degree in computer information systems or a related field 3-5 years of experience in help desk support Experience managing conference rooms and A/V equipment Excellent written and spoken communication skills Strong ability to prioritize tasks, use resources wisely, and drive process improvement Customer-centric attitude with a strong passion for helping others Passion for improving education through technology! The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Posted 6 days ago

Join Dedalus as a Help Desk Specialist to contribute to healthcare improvement through digital transformation. This role involves providing Level 1 assistance on Dedalus applications, incident management, data analysis, and creating documentation. Ideal candidates should have a degree in IT or biomedical fields and experience in customer service or technical support. The position offers a unique opportunity to make a significant impact in healthcare through innovative software solutions.

Posted 1 week ago

From Engine Bay to Payload, we protect vital structures and systems. Hera Technologies is a premier contract manufacturer specializing in high-precision metallic and non-metallic solutions for the Aerospace, Defense, and Space sectors. Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry leader in the design, manufacturing and maintenance of thermal support systems. Our team is driven by excellence, integrity, and a passion for advancing aerospace technology. Take the next step in your career with a company committed to excellence, where your contributions are recognized, and your potential is realized. Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model Certification) and NIST (National Institute of Standards and Technology) frameworks. The ideal candidate will have at least 5 years of professional experience providing technical support, ensuring compliance with cybersecurity standards, and supporting mission-critical systems in a regulated industry. Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model Certification) and NIST (National Institute of Standards and Technology) frameworks. The ideal candidate will have at least 5 years of professional experience providing technical support, ensuring compliance with cybersecurity standards, and supporting mission-critical systems in a regulated industry. Key Responsibilities Provide first- and second-level technical support for hardware, software, and network issues across the organization. Troubleshoot and resolve IT incidents in a timely manner, escalating complex issues when necessary. Maintain compliance with CMMC and NIST 800-171 requirements in daily IT operations. Support systems used in aerospace manufacturing, including ERP, MES, and CAD/CAM applications. Assist with audits, documentation, and reporting related to cybersecurity and regulatory compliance. Collaborate with IT security teams to enforce security policies and procedures. Train and support end-users on secure IT practices and compliance requirements. Maintain accurate records of IT assets, tickets, and resolutions in help desk systems. Able to support on-site full-time in Ontario, CA. Occasional travel to alternate site in Riverside, CA. Required Qualifications Minimum 5 years of IT help desk or technical support experience in a regulated industry (aerospace preferred). Strong knowledge of CMMC compliance levels and NIST cybersecurity standards. Experience supporting IT systems in manufacturing environments. Proficiency with Windows, Linux, and network troubleshooting. Familiarity with Active Directory, Office 365, Cloud-based, and endpoint security tools. Excellent communication skills and ability to work with cross-functional teams. Strong documentation and organizational skills. Preferred Qualifications Prior experience in aerospace or defense manufacturing IT support. Certifications such as CompTIA Security+, Network+, CISSP, or CMMC Assessor. Experience with ERP/MES systems and CAD/CAM software support. Knowledge of ITIL practices and help desk ticketing systems. Additional Requirements Must have professional working proficiency reading, writing, and speaking English Ability to work in office, lab, and manufacturing environments with occasional exposure to noise, chemicals, dust, industrial equipment, and temperature variations Ability to sit or stand for extended periods while working at a computer workstation Frequent use of hands and fingers for data entry, keyboarding, and mouse use Ability to view computer screens for prolonged periods Ability to communicate effectively in person, by phone, and via email Ability to use a computer to complete assignments Job Details Type: Full Time, Non-Exempt Hourly Pay Range: $32-40/hr (based on experience) Business Hours: Monday-Friday, 6:30am-4pm EST + Every Friday Off (9/80 Schedule) Base Location: 100% on-site in Cape Canaveral, FL Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total compensation will also include a comprehensive set of benefits including but not limited to: Company paid employee medical, dental and vision insurance. 401K company match (eligibility required), paid sick leave, paid vacation, paid holidays and discretionary bonuses. EXPORT CONTROL REQUIREMENTS: To conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful permanent resident of the U.S. (aka green card holder), (iii) protected individual as defined by U.S.C. 1324b(a)(3), or (iv) eligible to obtain the required authorizations from the U.S. Department of State. Canopy A D is an Equal Opportunity Employer, employment with Canopy A D is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Posted 3 weeks ago

Valley Health, recognized as one of the nation's Top 15 Health Systems, is seeking a Help Desk Specialist dedicated to providing exceptional IT support. This role involves assisting end users with technical issues, documenting service requests, and escalating complex problems as needed. The Specialist will develop technical skills while ensuring high standards of customer service and adherence to defined procedures. Benefits include competitive pay and comprehensive employee support programs.

Posted 3 weeks ago