Case Manager Resume Sample - ATS Example 2026
On this page, you can preview an ATS-friendly Case Manager resume template, see what to include in each section, review strong bullet examples and relevant keywords, avoid common mistakes, and create a job-specific resume that fits real case manager roles.
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Why This Case Manager Template Works
A case manager resume needs to show organized client support, documentation accuracy, service coordination, and follow-through across care plans or community resources. This structure keeps the page readable for ATS systems while giving recruiters a clear path through credentials, caseload experience, assessment skills, referrals, compliance notes, and client outcomes.
Readable ATS Formatting
The layout uses standard resume sections, simple headings, and plain text formatting so case management details are not buried in columns, icons, or graphics. Contact details, licensure, certifications, work history, and education stay easy to identify without implying that any system will parse every resume perfectly.
Clear Casework Hierarchy
Case manager resumes can become crowded with assessments, care plans, referrals, crisis response, documentation, and client advocacy. A clear hierarchy separates the summary, skills, certifications, and experience so a reviewer can quickly see service population, caseload scope, and the type of support provided.
Natural Keyword Placement
The structure gives case management keywords a logical place instead of forcing them into every sentence. Terms such as intake assessment, care coordination, discharge planning, client advocacy, case notes, crisis intervention, community resources, Medicaid, HIPAA, and treatment plans can appear in skills and experience where they match actual work.
Measurable Client Outcomes
Experience bullets are shaped to connect daily casework with outcomes, not just task lists. Useful measures may include caseload size, successful referrals, completed assessments, reduced missed appointments, timely documentation, benefits approvals, housing placements, service plan updates, or coordination with clinicians, schools, courts, shelters, and social service agencies.
What to Include in This Resume
A Case Manager resume should connect client assessment, care planning, service coordination, documentation, and outcome tracking in a clear section-by-section format. Use concrete caseload details, referral networks, compliance knowledge, EHR or case management systems, and measurable improvements in care access, follow-up, or service plan completion.
| Section | What to write | What to avoid | Example |
|---|---|---|---|
| Professional Summary | Summarize your case management setting, caseload scope, assessment strengths, care planning experience, documentation habits, and one measurable outcome tied to client services or care coordination. | Avoid vague empathy statements, unsupported claims about advocacy, or summaries that omit caseload type, population, and documentation scope. | Case Manager with 5+ years of experience in community health, behavioral health referrals, individualized service plans, and client advocacy. Improved service plan completion by 28 percent through structured intake assessments, EHR documentation, and coordinated follow-up with providers and social service agencies. |
| Areas of Expertise | List case management capabilities that match the role, including assessment, care coordination, crisis response, benefits navigation, discharge planning, and compliance documentation. | Avoid broad soft skills alone, duplicate phrases from other sections, or unrelated administrative skills without case management context. | Client Needs Assessment, Individualized Service Planning, Care Coordination, Crisis Intervention, Resource Navigation, Discharge Planning, Benefits Assistance, Motivational Interviewing, HIPAA Compliance, Progress Note Documentation |
| Technical Proficiencies | Include case management platforms, EHR or EMR systems, documentation methods, reporting tools, scheduling systems, and productivity software used for client tracking. | Avoid listing tools you cannot discuss, outdated office software only, or clinical systems unrelated to your actual case management setting. | Epic, Cerner, Salesforce Health Cloud, HMIS, Microsoft Excel, Microsoft Teams, SharePoint, CareLogic, EHR Documentation, Telehealth Coordination |
| Professional Experience | Use bullets with caseload size, client population, assessments completed, referrals coordinated, documentation standards, interdisciplinary collaboration, and outcomes such as reduced missed appointments or faster service access. | Avoid task lists like helped clients and made referrals without scope, process, documentation method, or measurable service outcome. | Case Manager, Harbor Path Community Services. Managed a caseload of 48 adults receiving housing, behavioral health, and benefits support, increasing completed service plans by 31 percent within nine months. Coordinated referrals through HMIS and EHR documentation, reducing missed intake appointments by 22 percent through reminder workflows and provider follow-up. |
| Earlier Roles | Include earlier human services, healthcare, behavioral health, intake, patient navigation, or social services roles that show progression toward case management work. | Avoid describing unrelated early jobs in detail or repeating responsibilities already covered in your current case manager experience. | Client Services Coordinator, Northbridge Family Support Center, 2018 to 2020 |
| Education | List degrees in social work, psychology, human services, nursing, public health, criminal justice, or related fields with relevant coursework when early career. | Avoid adding unrelated coursework, incomplete details, or education entries that crowd out stronger case management experience. | Bachelor of Social Work, Western Lakes University, 2018. Coursework in Human Behavior, Community Resources, Crisis Intervention, and Social Welfare Policy |
| Certifications | Add case management, behavioral health, social work, care coordination, crisis intervention, or compliance credentials that support your target setting. | Avoid expired credentials, informal trainings without clear names, or certifications unrelated to client assessment, safety, documentation, or care coordination. | Certified Case Manager, Mental Health First Aid, Motivational Interviewing Training, CPR and First Aid |
Quick tip: Anchor each section in caseload scope, client population, documentation quality, referral coordination, and measurable service outcomes.
Case Manager Resume Example Bullets
Weak case manager bullets usually list daily tasks. Strong bullets show the client population, assessment method, service plan, documentation workflow, and measurable case outcomes.
| Bullet | Strong bullet | Weak bullet |
|---|---|---|
| Client Assessments | Completed intake assessments for 35 to 45 active clients using biopsychosocial screening tools, identifying housing, behavioral health, and benefits needs to build individualized service plans. | Completed assessments for clients. |
| Care Coordination | Coordinated referrals with shelters, Medicaid offices, behavioral health providers, and food assistance programs, reducing unresolved service gaps across a caseload of 60 clients. | Referred clients to community resources. |
| Case Documentation | Maintained case notes, service plans, and eligibility records in the agency case management system, improving audit readiness by closing overdue documentation within required timelines. | Kept client records updated. |
| Crisis Response | De-escalated client crises involving housing loss, domestic safety concerns, and mental health symptoms, using safety planning protocols and warm handoffs to clinical or emergency partners. | Helped clients during crisis situations. |
| Benefit Navigation | Guided clients through SNAP, Medicaid, SSI, and housing voucher paperwork, tracking application status and resolving missing documentation issues before submission deadlines. | Helped clients apply for benefits. |
Case Manager Keywords Recruiters Often Look For
Use these case manager keywords naturally across your summary, skills, experience bullets, and case documentation examples.
Case Manager Resume Formatting Rules
Use this section to catch formatting and content problems before your Case Manager resume reaches a recruiter or ATS. Watch for vague wording, missing case outcomes, generic skill lists, tiny fonts, unclear formatting, and unreadable structure that can weaken your experience in assessments, care coordination, documentation, and client advocacy.
Do's
- use a clean, ATS-friendly layout
- keep the resume to one page when possible, two pages only when justified
- use readable 10.5 to 12 pt body text
- stick to standard fonts like Arial, Calibri, or Times New Roman
- use clear section headings and a simple reading order
- keep contact details in the main body of the resume
- show measurable case management impact with numbers and outcomes
- name the case management tools and platforms you actually used
- tailor keywords naturally to the target Case Manager role
- save the file as a simple .pdf or .docx
Don'ts
- do not use photos or profile pictures
- do not use fancy or decorative fonts
- do not add tables, columns, text boxes, icons, or graphics
- do not place important details in headers or footers
- do not turn the resume into a dense wall of text
- do not write vague claims without metrics or context
- do not list every case management tool or platform you have ever touched
- do not stuff keywords unnaturally
- do not let the resume run past two pages for this template
- do not use design-heavy layouts that are harder for ATS to parse
Case Manager Jobs
Explore active Case Manager jobs, filter them by your preferences, and use LiftmyCV to create job-specific resumes and auto-apply with AI at scale.
Foster Care Case Manager
On-siteCrittenton Children's Center is seeking a full-time Foster Care Case Manager to support children and families in the foster care system. The role involves case management services, including crisis intervention and educational advocacy. Situated in Kansas City, this position offers a unique opportunity to make a positive impact in the community. Applicants are required to have a bachelor's degree in a related field and at least one year of experience in social work.
Posted 2 weeks ago
Case Manager (Human Services Case Manager)
On-siteInitial Posting Date: 07/15/2026 Application Deadline: 07/22/2026 Agency: Department of Human Services Salary Range: $5,193 - $6,904 Position Type: Employee Position Title: Case Manager (Human Services Case Manager) Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Do you enjoy meeting interesting people and getting to know their stories? Would you like the opportunity to work with a diverse team that supports, collaborates and learns from one another in service of children, families, and communities? If so, we’d love to hear from you! Summary of Duties As a Case Manager, you will: This position assesses Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Case Managers provide choice counseling and help establish, develop, and implement case management plans, coordinate the provision of services for in-home, community-based care and nursing home care, regularly review and update long-term care service eligibility, monitor social service plans, and identify and mitigate safety risks. Provide case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans. Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact. Assure that service delivery is provided in a culturally competent and trauma-informed way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all Oregonians. Work in collaboration with the eligibility team and utilize the ONE System to review and update Long Term Care Services, along with reviewing and providing information to Oregonians. Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone. Develop detailed, individualized, and person-centered case planning for Oregonians. Conduct interviews in person/on site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop. Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services. Work collaboratively with Adult Protective Services, AFH Licensors, and other agencies to ensure the safety and protection of Oregonians. Ensure mandatory reporting guidelines are followed. Minimum Qualifications Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An equivalent combination of experience, education, and training. Essential Attributes We are looking for candidates with: Experience coordinating services and supports for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes. Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well-supported decisions. Experience preparing clear, accurate, and timely documentation that supports decisions, communicates actions taken, and complies with organizational or legal requirements. Experience conducting interviews or information-gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment. Attention all candidates! A COVER LETTER IS REQUIRED. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. Working Conditions Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available. Majority of your work will be conducted in the office and community. You may have some opportunities for remote work, but this will need to be discussed with and approved by your manager. Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary and could include evenings and weekends under certain circumstances. This position is assigned to the Store Front Office who will be working in an office environment in person. The office is constructed of cubicles, so work is often interrupted, and noise levels are sometimes high. This position may be on the phone regularly or process work electronically. Work schedule specifics will be determined by the hiring supervisor. Travel may be required to meet business needs or to attend employee training classes. Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodation per the ADA or creative solutions in certain cases may be used to meet this need. This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve. You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others. Fast paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use. Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package . Possible eligibility for the Public Service Loan Forgiveness Program . Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Ryan Bennett. If you contact the recruiter, please include the job requisition number: REQ- 203515 . Email: [email protected] Phone (call or text): 503-385-6933
Posted 3 weeks ago
Registered Nurse Case Manager - Home Care
On-siteSpecial Touch Home Care, a leader in in-home caregiver services in New York for over 40 years, is seeking a Registered Nurse Case Manager. This role involves managing nursing care for assigned patients, supporting field nurses, and ensuring accurate documentation. Collaboration with patients, families, and interdisciplinary teams is essential to deliver high-quality care. Candidates should possess a valid NY RN license and a minimum of 2 years of nursing experience. The position offers competitive compensation and benefits, including paid time off.
Posted 2 weeks ago
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