Chief Information Officer (CIO) ATS Resume Example 2026

JOB LOCATION 15151 E Alameda Pkwy Aurora, Colorado 80012-1555 Cit y of Aurora , Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES RESPONSIBILITIES Anticipated Hiring salary: $164,000.00 - $205,000.00/year Salary to be commensurate with experience. Deadline to apply: August 12, 2026 (This position is subject to close once a qualified pool of applications has been obtained) OVERVIEW OF JOB The City of Aurora is seeking a Deputy Chief Information Officer to provide operational leadership, organizational stability, and management oversight across the City’s technology environment. Reporting to the Chief Information Officer, the Deputy CIO oversees the managers responsible for P roject and Program Management, Technical Infrastructure, and Software Solutions . This role ensures that each division delivers reliable, secure, transparent, and customer-focused technology services that support City operations and the community. The Deputy CIO will lead day-to-day IT operations, strengthen service delivery, improve operational reporting, support technology governance, and help advance the department’s next phase of organizational maturity. This includes process refinement, workforce development, operational accountability, resource planning, and continuous improvement across IT. This position serves as a key member of the IT leadership team and will serve as acting CIO when designated. PRIMARY DUTIES RESPONSIBILITIES Operational Leadership Oversee daily IT operations and project execution across assigned technology divisions, including Project and Program Management, Technical Infrastructure, and Software Solutions . Provide operational leadership across those divisions and functions . Monitor and report on incidents, service requests, and operational performance to ensure timely resolution, transparency, and accountability. Ensure tickets are addressed within the established Service Level Objectives. Ensure Priority Incidents and Major Incidents are triaged, supported, communicated, resolved, and documented appropriately, including After Action Review documentation when required. Identify recurring issues, coordinate root-cause analysis, and work with division managers to develop corrective actions, implementation plans, and measurable improvements. Coordinate the development and improvement of operational reports, dashboards, metrics, and performance measures used to evaluate service delivery and identify improvement opportunities. Recommend adjustments to Service Level Objectives, operating procedures, and performance metrics when data or business needs indicate change is required. Coordinate internal change management, communication, and training activities to support successful technology adoption and operational consistency. Partner with the CIO to support execution of the City’s strategic priorities and department-level objectives. Partner with the Chief Information Security Officer to incorporate security best practices into operations, projects, technology decisions, and service delivery using security-by-design principles. Establish clear operating expectations for division managers and ensure consistent accountability for service delivery, project execution, reporting, staff development, and adherence to approved policies and standards. Governance, Standards, and Planning Oversee the development, implementation, and continuous improvement of IT operational policies, procedures, standards of practice, and governance processes. Ensure each division aligns quarterly plans, initiatives, and resource commitments with City priorities and IT department objectives. Coordinate resource tracking, capacity planning, and forecasting across divisions to ensure staffing, skills, and available capacity align with prioritized demand. Collaborate with division managers to identify upcoming budgetary needs, operational risks, staffing requirements, vendor dependencies, and technology lifecycle requirements. Support IT financial administration through budget planning, budget execution, forecasting, and review of technology-related expenditures. Support vendor management activities, including contract reviews, performance discussions, renewals, negotiations, and service accountability. Represent the IT Department on City and partner committees as designated by the CIO. People and Culture Lead, coach, and develop the managers responsible for Project and Program Management , Technical Infrastructure, and Software Solutions . Foster a collaborative, accountable, service-oriented, and improvement-focused culture across IT. Strengthen cross-division coordination to reduce silos, improve communication, and support shared ownership of outcomes. Recommend and coordinate recurring professional development, technical training, leadership development, and interdisciplinary learning opportunities for IT staff. Support consistent and transparent employee evaluation practices that align with departmental goals, service expectations, and performance standards. Work with IT managers and supervisors to support recruitment, retention, workforce planning, and succession planning activities. Model sound judgment, professionalism, transparency, and calm decision-making in routine operations, escalations, and high-pressure situations. Build productive working relationships with City leadership, department partners, elected officials, vendors, employees, and community stakeholders. MINIMUM QUALIFICATIONS WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; Master’s degree preferred. Experience: Eight or more years of progressive IT leadership experience. At least three years of experience managing operational teams and multiple functional areas. Demonstrated success leading IT operations, service management, and organizational or cultural change. Experience overseeing or supporting incident management, service request management, change management, operational reporting, and performance improvement. Experience developing, implementing, or enforcing IT policies, procedures, standards, and governance practices. Experience with IT financial administration, budget planning, budget execution, resource planning, or capacity forecasting. Experience working with internal business partners, executive leadership, vendors, and cross-functional teams. Licenses and Certifications: ITIL Certification preferred Related IT, project management, financial, security, or public-sector certifications preferred. Knowledge: Advanced knowledge of IT operations, service management, SDLC concepts, project management principles, and operational governance practices. Advanced knowledge of IT policies, procedures, standards of practice, and performance management methods. Intermediate knowledge of IT budget development, budget administration, resource forecasting, and financial controls. Intermediate knowledge of cybersecurity principles, security-by-design practices, risk management, and operational security considerations. Knowledge of incident management, Major Incident response, root-cause analysis, After Action Reviews, change management, and operational reporting. Knowledge of infrastructure, platforms, analytics, enterprise applications, and customer support functions sufficient to lead managers across multiple technology domains. Skills: Strong IT operations management. Strong customer service and service delivery orientation. Strong development, implementation, and enforcement of IT policies, procedures, and standards. Strong cross-departmental collaboration with teams both inside and outside IT. Strong written and verbal communication. Strong operational reporting, metrics interpretation, and performance analysis. Strong budget forecasting, resource planning, and operational prioritization. Strong vendor management, including contract review, service performance discussions, and negotiations. Ability to use reporting from multiple sources to assess performance, identify trends, and recommend action. Ability to manage competing priorities, shifting demands, and time-sensitive issues while maintaining sound judgment, professionalism, and composure. Abilities: Ability to lead managers and influence outcomes across multiple IT divisions. Ability to collaborate effectively with executive leaders, department directors, elected officials, employees, vendors, and partner agencies. Ability to align business objectives with technical capabilities, operational capacity, budget constraints, and City priorities. Ability to translate technical, operational, and service delivery issues into clear business language. Ability to establish expectations, monitor performance, identify gaps, and support corrective action. Ability to balance operational reliability, security, service quality, budget discipline, and innovation. Ability to lead through ambiguity, organizational change, competing priorities, and urgent operational needs. Ability to support the CIO in department leadership, strategic planning, operational oversight, and Citywide representation. Preferred Qualifications: Experience with or knowledge of the ServiceNow platform. Experience with financial controls, budget administration, or public-sector financial processes. Experience building or improving IT teams through professional development, interdisciplinary training, coaching, and workforce planning. Experience in municipal, public-sector, public safety, utility, or other complex service-oriented environments. Experience improving IT service delivery, operational transparency, and customer satisfaction through metrics, process discipline, and leadership accountability. WORKING CONDITIONS Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. Physical Demands: This position generally performs light work, including moving no more than 20 pounds at a time and occasionally lifting up to 10 pounds overhead. What physical activity will be performed day to day? Occasional carrying, walking, and standing. Frequent sitting to conduct work on a computer. Frequent hand and eye coordination for operation of computer keyboards and related equipment. Frequent vision to analyze data and read reports, documents, and other written information. Frequent speech communication and hearing to communicate with employees, vendors, residents, and City partners. Infrequent driving between City facilities and meetings in the Denver metro area. Work Environment: Frequent work in a clean, comfortable environment. Infrequent work outside the office environment with various IT teams. This may include work from other City facilities and /or work outdoors to support City activities or events . Infrequent work in or around emergency response vehicles or heavy machinery used by the City . Occasional staff escalation support outside normal business hours . H ybrid work flexibility with rotation between remote and on-site work . Equipment Used: Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices. The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24. For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies.

Posted 2 days ago

Position Title: Deputy Chief Information Officer-Operations Job Description: Serving at the direction of the Chief Information Officer (CIO), the incumbent works alongside the CIO and helps set the strategic direction for information technology operations for Salt Lake City Corporation. The incumbent must be a dynamic, visionary, and transformative leader with a proven ability to act as a “change agent” in aligning services with the City’s strategic goals. This is an appointed, at-will position without tenure and exempt from the career service system. Must include both a cover letter and resume to be considered! IMPORTANT: Early application submittal is encouraged. This position will remain open until it is filled and may close at any time without notice. This position is eligible for full city benefits, including: Health Insurance Dental, Vision and Life Insurance Paid vacation and personal leave 6-12 weeks of paid parental leave available Retirement contributions toward a pension plan and/or 401(k) A robust Employee Assistance Plan (EAP) Up to $4,000 tuition reimbursement annually Discounted supplemental benefits like pet insurance and legal services TYPICAL DUTIES: ​ In collaboration with the CIO, sets the strategic direction for information technology operations needs including the City’s computer systems, Internet, and telephone systems by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. Assists division directors in setting goals, objectives, and operating procedures consistent with citywide business needs and operations. Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development. Identifies and presents hardware and software options to ensure that computer capabilities are responsive to corporate growth and changing corporate objectives. Develops business case justifications and cost/benefit analyses for IT spending and initiatives. Directs development and execution of an enterprise-wide disaster recovery and business continuity plan. Works with the Information Technology Steering Committee to narrow the use of different technologies and ensure the integrity and strength of the City’s technology framework is well established and supports future growth. Develops and reviews new technology development plan; ensures appropriate use of staff, resources, timely implementation of processes and ensures that key milestones are established, understood, and realized. Responsible for assisting the CIO in developing the Department’s IT operations budget. Formulates and implements effective new ideas and innovative strategies and incorporate them into the City’s plans. Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explore and import innovations from other communities for testing where they may be applicable. Utilizes quantitative and research methods to identify opportunities for improvement in operations and services throughout the city. Analyzes and researches a variety of administrative and operational issues/problems/opportunities and provide sound solutions or courses of action; establishes and maintains systems for measuring, monitoring, and reporting on operational and management performance citywide. Formulates solutions and provides implementation alternatives to various governmental systems, processes, and service delivery models and delivers recommendations to the mayor, city council, departments, and outside agencies. Evaluates the progress of innovation and adjust the pace or direction of new projects in accordance with the city’s various strategic priorities. Works in partnership with the Chief Information Officer on identification, development, and testing of civic technologies and projects that advance the city’s Open Government mission; ensures a forward-thinking, cohesive, and strategic approach to technology in support of all municipal business units. Represents the city and serves as liaison and convener with other local, state and federal agencies and related NGOs to align community innovation with broader regional and national programs. Develops and equips managers in their role as change agents and leaders of innovation in their respective departments. Performs other related jobs as assigned. MINIMUM QUALIFICATIONS: Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems Management, Public Administration, Business Administration or related field plus ten or more years related experience including business consulting, management of a large information technology team and operations. Experience must include operational oversight or direct management of network services, telecommunications, software development, and technology support services (help desk, training, etc). Education and experience may be substituted one for the other on a year for year basis. Advanced knowledge of current on trends and developments in the field of information technology and management. Considerable knowledge of business theory, business processes, systems analysis, management, budgeting, and business office operations. Ability to work closely with others in solving high-level and complex data processing issues. Ability to supervise highly technical network, computer, and software engineering personnel. Detailed knowledge of software development technologies, methodologies, processes, and procedures. Ability to manage multiple enterprise-wide development projects. Ability to communicate with the customer base to express technical business ideas clearly and concisely in an understandable manner. Ability to establish and maintain effective working relationships with elected officials, department heads, employees and the general public. Knowledge, experience and understanding of IT systems operations management in a large, complex organization; also, prior experience directing information technology services in a governmental setting. Ability to communicate effectively, both verbally and in writing. DESIRED QUALIFICATIONS: Master’s degree in a related field or Master of Business Administration with technology as a core component preferred. WORKING CONDITIONS: Light physical effort. Comfortable working positions. Handling light weights, intermittent sitting, standing and walking. Considerable exposure to stress as a result of human behavior, frequent deadlines, and the general demands of the position. POSITION TYPE Full-Time POSITION SALARY RANGE $175,000/ annually- 220,000/ annually DEPARTMENT Information Management Systems Full Time/Part Time: Full time Scheduled Hours: 40

Posted 5 weeks ago

About This Position Job Description: Deputy Chief Information Officer - Customer Engagement Purpose: Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists in the planning, development, and implementation of City-wide IT strategies. Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit. Oversees the preparation of the departmental business plan and budget. Directs programs to monitor, evaluate, and improve customer service delivery. Leads the planning, development, and implementation of City-wide IT policies. Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service. Represents the Chief Information Officer at meetings as requested. Translates strategic direction into tactical projects and programs to produce the desired outcome. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws, ordinances, and policies. Knowledge of supervisory and managerial techniques and principles. Knowledge of budgeting methods and systems. Knowledge of various hardware and software applications. Skill in oral and written communications. Skill in conflict resolution and problem solving. Skill in collecting, analyzing, and interpreting applicable research data. Ability to effectively plan for and use of technical and staff resources. Ability to prioritize and meet deadlines, and objectives. Ability to multi-task. Ability to evaluate operational performance and implement changes. Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity. Licenses and Certifications Required: None. Preferred Qualifications: Experience developing, implementing and maturing enterprise project/portfolio management organizations. Experience managing customer relationships for effective delivery of programs and service. Experience implementing Citywide or enterprise technology programs that align operational initiatives with organizational goals and strategies. Experience improving business capabilities through technology modernization, process improvement, and enterprise change management efforts. Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives. Notes to Candidate: To view the detailed Recruitment Profile for this position, please click here. To view the City of Austin recruitment video, please click here. Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. Austin Technology Services Austin Technology Services (ATS) is the City of Austin's principal information technology department and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, continuous service improvement, and solutions to enable customer success. ATS also teams up with regional partners to improve public safety communication throughout Central Texas. ATS is comprised of multiple service areas, each with a unique focus: Information Security leads the defense of the City’s digital environment - protecting infrastructure, data, and essential public systems. From the Security Operations Center to Governance, Risk Compliance and Security Architecture, this team ensures Austin operates safely in an increasingly complex threat landscape. Customer Engagement works hand-in-hand with City departments, ensuring technology is aligned with business needs. Through Business Relationship Management, Service Portfolio Management, and the Project/Program Management Office, the team drives effective delivery of Citywide technology initiatives. Critical Infrastructure Public Safety supports the highly specialized, always on systems used by our public safety agencies and essential services. This team provides engineering, architecture, and continuity planning to ensure the systems Austin relies on remain resilient, secure, and available. Customer Delivery ensures that enterprise applications, DevOps, testing, and the Service Desk work seamlessly together. This function provides dependable, high quality services that enable City employees to work efficiently and deliver exceptional service to the community. Data Analytics leads the City’s transformation into a data driven organization. From engineering and governance to business intelligence, AI/ML, and performance measurement, this team empowers departments with insights that support informed decisions and measurable outcomes. Business Management supports the operational backbone of ATS—finance, contract support, vendor management, workforce development, performance metrics, and administrative services. Their work ensures strong stewardship of public resources and the growth of a talented, engaged technology workforce. Governance, Planning, Engineering Architecture provides Citywide technology leadership, establishing the standards, architecture, strategic plans, and delivers the resilient infrastructure backbone that all services depend on. Salary Range: Salary is commensurate based on experience and the approved salary range. Location: 2400 Grove Blvd, Austin, TX 78741 Days and Hours: 8:00 AM – 5:00 PM; Monday – Friday. *Hours may vary depending upon business needs. This position is on-site. The Ideal Candidate The ideal candidate is a strategic and operationally focused technology leader with experience balancing enterprise infrastructure operations, modernization efforts, and customer service delivery. They bring experience leading complex technology environments, ideally in the public sector, while valuing innovation and private-sector best practices. This individual possesses strong expertise in infrastructure operations, enterprise cloud strategy, governance, and technology resiliency, to streamline technology services while maintaining reliable, efficient operations. They are also a collaborative, people-focused leader committed to mentoring staff, developing future leaders, and partnering across the organization to advance resilient and forward-thinking technology solutions. The following core competencies are important for this role: Strategic Technology and Operational Leadership: Demonstrates the ability to translate strategic direction into operational programs and initiatives that improve technology services, infrastructure performance, and organizational effectiveness. Infrastructure and Cloud Expertise: Possesses strong technical expertise in enterprise infrastructure operations, cloud strategy development, cloud engineering, and technology resiliency to support reliable and scalable services. Operational Excellence and Service Delivery: Leads continuous improvement efforts that streamline processes, improve efficiency, reduce turnaround times, and enhance customer service delivery across the organization. Governance and Cross-Functional Collaboration: Builds strong partnerships across departments to support enterprise governance, operational alignment, and technology initiatives that advance Citywide objectives. Leadership Development and Mentorship: Develops high-performing teams through coaching, mentorship, succession planning, and the cultivation of future technology leaders within Austin Technology Services. Change Management and Innovation: Guides organizations through modernization and transformation efforts by evaluating emerging technologies, implementing sustainable improvements, and aligning technology solutions with business needs. What to Expect in the Role: The selected candidate will provide leadership for Business Relationship Management, Service Portfolio Management, and the Project/Program Management Office teams, while also working with the Austin Technology Services executive team and department executives across the City. The role includes responsibility for the effective delivery of Citywide technology initiatives and the management of the technology service portfolio, with a scope that includes over 40 employees, 2 direct reports, and a budget of over $5M. Initial priorities may include delivery of the citywide application rationalization program, continued organizational alignment leadership during technology centralization, and change management program expansion. Key considerations include ability to lead organization through complex changes, a strong commitment to mentorship and employee development, and expertise in executive stakeholder management and relationship building. The selected candidate should be prepared to navigate these areas while supporting strong operations, employee engagement, community trust, and long-term service excellence. Regarding Your Application: A detailed and complete Employment Application is required. A Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application . Verification of employment history dates on resume should match online Employment Application. This position requires a Criminal Background Investigation (CBI). A first review of candidates will occur on July 20, 2026 . To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration. Note: Information submitted for consideration may be made available to the public in compliance with the Texas Open Records Act. . JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued, and innovation thrives. Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security : Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth : Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. . EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Posted 5 weeks ago