Chief Operating Officer Resume Sample - ATS Template 2026

HighRise Capital is seeking a highly driven Chief Operating Officer (COO) – Sales Growth to take ownership of the company’s day-to-day operations, sales organization, employee performance, training, accountability, and growth. The COO will act as the operational leader of the company and will be responsible for turning the CEO’s vision into daily execution. This is a hands-on leadership position. We are looking for someone who wants to be on the sales floor, understands what is happening throughout the organization, knows the numbers, develops employees, holds people accountable, and continuously pushes the company toward higher production. The COO will be responsible for building a disciplined, competitive, high-performance culture where employees understand exactly what is expected of them every day. Core Responsibilities Run the Company Day-to-Day Take ownership of the daily operation of the business. The COO will: Run daily company operations. Ensure the office opens and operates effectively every morning. Make sure employees are on time, prepared, and working. Maintain structure and accountability throughout the sales floor. Coordinate sales, underwriting, processing, operations, and management. Identify operational problems before they become larger issues. Ensure management is executing company priorities. Create systems that allow the organization to scale. Report directly to the CEO on company performance. The CEO should be able to set the direction of the company while trusting the COO to make sure that direction is executed every day. Daily Morning Sales Meeting The COO will personally lead a daily morning sales meeting. The meeting should establish the tone and objectives for the day. Topics should include: Previous day’s production Applications received Approvals Deals funded Funded volume Revenue generated Individual and team performance Current pipeline Daily targets Follow-ups that need attention Wins and lessons from the previous day Sales strategy Motivation and accountability Every employee should leave the meeting knowing exactly what they are expected to accomplish that day. Sales Floor Leadership The COO will maintain an active presence on the sales floor. Responsibilities include: Monitoring employee activity. Ensuring representatives are consistently calling and following up. Identifying employees who need assistance or additional training. Reviewing sales conversations and performance. Helping managers improve underperforming representatives. Maintaining urgency throughout the day. Ensuring leads and opportunities are being worked properly. Preventing strong opportunities from being neglected. Creating healthy competition between individuals and teams. This is not a position for someone who wants to manage entirely from an office. The COO should understand what is happening on the floor throughout the day. Training Development Build a structured training program for new and existing employees. Training should include: MCA and business-financing fundamentals Product knowledge Prospecting Opening a sales conversation Merchant qualification Application generation Follow-up Objection handling Closing Pipeline management CRM discipline Professional communication Compliance Sales psychology The COO will also identify future managers and develop leadership internally. Performance Management Create clear expectations for every position. Establish measurable KPIs for: Calls Conversations Applications Approvals Follow-ups Conversion rates Funded deals Funded volume Revenue Performance should be measured objectively. The COO will conduct regular performance reviews and work with managers to develop employees who are below expectations. When employees consistently fail to meet expectations despite coaching and appropriate opportunities to improve, the COO will be responsible for making necessary personnel decisions in coordination with company leadership. Recruiting Team Growth The COO will be responsible for helping High Rise Capital continuously improve and expand its team. Responsibilities include: Establishing hiring targets. Working with recruiters. Interviewing senior and key sales hires. Building onboarding systems. Improving employee retention. Identifying future managers. Developing management layers as the company grows. Creating career paths for high-performing employees. The goal is not simply to add headcount. The goal is to continuously increase productive headcount. Company Growth The COO will be accountable for helping grow the overall business. This includes identifying ways to increase: Headcount → Applications → Approvals → Fundings → Funded Volume → Revenue → Profit The COO should constantly evaluate where the company is being constrained. That may include: Recruiting Training Management Lead flow Sales performance Technology Underwriting Processing Lender relationships Operational efficiency The COO will work with the CEO to establish monthly, quarterly, and annual growth targets and then build the operational plan necessary to reach them. Management Structure The COO will oversee company leadership and ensure every department is operating toward the same objectives. Potential direct reports may include: VP/Director of Sales Sales Managers Director of Dialer Operations Performance Analytics Recruiting / HR Processing Manager Underwriting Manager Operations personnel Department leaders remain responsible for their individual functions. The COO is responsible for making sure all of those functions work together. Daily Executive Reporting At the end of each day, the COO should be able to give the CEO a concise picture of the company. This should include: People Headcount Attendance New hires Performance issues Recruiting pipeline Sales Applications Approvals Fundings Funded volume Revenue Pipeline Deals expected to close Major opportunities Deals requiring management attention Performance Top performers Underperformers Team performance KPI trends Operations Problems encountered Problems solved Outstanding issues Growth Progress toward monthly targets Hiring progress Production trends Recommended changes The CEO should not have to chase departments for this information. The COO owns the operating picture of the company. Bonus / Incentive Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance. The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside.

Posted 1 day ago

About us Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance . That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in. What you'll be doing As our Chief Operating Officer (COO), you'll scale and optimise Satispay’s operational foundations, driving operational excellence across all functions to support our hyper-growth trajectory across Europe. Here's what that looks like in practice: Strategic Operations - Direct daily operational activities to align with long-term company objectives, ensuring seamless execution across teams. Process Optimization - Identify operational bottlenecks, standardize workflows, and implement scalable processes that enhance overall business efficiency. Cross-Functional Leadership - Align operations with Product, Tech, Business Development, and Compliance to guarantee seamless end-to-end execution. Performance Metrics - Define, track, and drive key operational KPIs, establishing robust reporting frameworks to ensure data-driven decision-making. Scalability Infrastructure - Build resilient operational systems and frameworks capable of supporting rapid user acquisition and geographical expansion. You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership. Who we're looking for You'll take on one of the hardest challenges at our scale: scaling operational complexity, maintaining flawless execution across multi-country operations, and building resilient systems that seamlessly adapt to rapid expansion. We're not looking for a caretaker of an existing setup. We're looking for someone who has built or transformed a function, made hard calls under pressure, and can say "here's the decision, here's why, here's what happened." Leadership Experience - Proven executive experience (COO, VP Ops, or similar senior leadership role) in a fast-growing scale-up, tech, or fintech environment. Operational Track Record - Demonstrated success in designing, scaling, and managing complex operational processes at scale. Strategic Analytical Mindset - Strong ability to turn complex business challenges into clear, actionable operational frameworks using data-driven insights. Team Leadership - Track record of building, scaling, and empowering high-performing operational teams with an empathetic yet results-oriented approach. Execution Focus - Strong ownership mindset with a hands-on approach to problem-solving in high-stakes, fast-paced environments. Travel Flexibility - Expected travel up to 50% between Luxembourg and Milan. We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn't align with every listed requirement. Why this is your place This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impact are met with meaningful rewards and opportunities. Own outcomes that reach millions . Lead functions where the results show up directly in the experience of 6.5M+ people and the businesses they pay every day. Operate in high-growth. You'll make high-stakes calls without waiting for perfect information, in an environment that changes fast as we launch and scale new products. Significant equity participation. Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success. Lead exceptional teams. Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: ❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops. 💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries. ⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply. 🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours. 👨‍👩‍👧 Family: enhanced parental leave, additional leave for child sickness. *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here . #LI-HYBRID #LI-VR1 By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Posted 5 days ago

GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ’s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client’s needs, attract a higher caliber of candidates and assess candidate potential. A well-established, multi-office law firm is seeking an experienced Chief Operating Officer (COO) to serve as the firm’s senior business executive and trusted partner to the Managing Partner. This is a rare opportunity for an accomplished professional services leader to take ownership of firm administration, strengthen the organization’s people and processes, and help shape its next chapter of growth and leadership succession. The COO will lead the firm’s non-attorney administrative functions, with a particular focus on human resources, recruiting, people management, and practice operations . The role is designed for a hands-on, highly organized leader who can bring structure and accountability to firm operations while building trusted relationships across attorneys, staff, and firm leadership. Financial acumen is important, but this is not a traditional CFO role . An established Controller oversees day-to-day accounting and finance, allowing the COO to focus more broadly on people, operations, strategic initiatives, and organizational effectiveness. A well-established, multi-office law firm is seeking an experienced Chief Operating Officer (COO) to serve as the firm’s senior business executive and trusted partner to the Managing Partner. This is a rare opportunity for an accomplished professional services leader to take ownership of firm administration, strengthen the organization’s people and processes, and help shape its next chapter of growth and leadership succession. The COO will lead the firm’s non-attorney administrative functions, with a particular focus on human resources, recruiting, people management, and practice operations . The role is designed for a hands-on, highly organized leader who can bring structure and accountability to firm operations while building trusted relationships across attorneys, staff, and firm leadership. Financial acumen is important, but this is not a traditional CFO role . An established Controller oversees day-to-day accounting and finance, allowing the COO to focus more broadly on people, operations, strategic initiatives, and organizational effectiveness. Key Responsibilities Lead HR, recruiting, onboarding, employee relations, performance management, and retention initiatives Oversee benefits strategy and renewals, including relationships with brokers and providers Lead firmwide administrative operations and establish clear, scalable procedures and accountability Evaluate staffing needs, resource allocation, workflows, and operational efficiency Serve as a trusted advisor to the Managing Partner and support firm leadership on strategic initiatives Help capture and institutionalize critical operational knowledge while supporting long-term succession planning Negotiate major vendor, insurance, benefits, and legal technology contracts Maintain strong working knowledge of legal technology and business systems and support new implementations Partner with the Controller on budgeting, financial planning, KPIs, and business performance Foster a collaborative, high-performing culture while providing leadership and mentorship to administrative teams Qualifications Significant progressive leadership experience within a law firm, accounting firm, or other professional services environment Strong background in HR, recruiting, employee relations, and people leadership Demonstrated success improving operations, workflows, and organizational processes Experience managing and negotiating significant vendor and service-provider relationships Familiarity with legal or professional services technology and business systems Strong financial acumen and ability to partner effectively with finance leadership Exceptional judgment, discretion, organization, and follow-through Executive presence with the ability to build credibility across partners, leadership, and staff Bachelor’s degree in Business, Management, Finance, Accounting, Human Resources, or related field Why Join? Serve as the senior business executive of an established law firm with direct access to the Managing Partner Take ownership of a broad operational function where your impact will be highly visible Play a meaningful role in leadership succession and the long-term evolution of the firm Join a relationship-driven culture that values collaboration and long-term employee retention Competitive $350,000–$450,000 base salary , plus bonus opportunity and comprehensive executive benefits #GHJSS #LI-MC1

Posted 1 week ago