2,923 Remote Customer Support Jobs (September 2026)

About Hilo by Aktiia High blood pressure is the world’s most common disease, causing 18M deaths each year. At Hilo by Aktiia, our vision is a world where no lives are lost or damaged from the effects of high blood pressure. Our mission is to make this a reality by developing tech to help people control their blood pressure. We are a venture-backed scale-up company, having raised over $96M from investors in Europe and the United States. Our technology - rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM) - is the world’s only medically accurate, continuous blood pressure monitor that is cuffless in daily life in the consumer space. Validated through extensive clinical trials and CE Marked as a Class IIa medical device, our solution is now available in 12 countries. We are a hybrid/remote-first company, with Headquarters in Neuchâtel, Switzerland, united by our passion for impact and innovation. Our company offers a hybrid/remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. Role overview You own and continuously raise the bar on the customer support experience across all of Hilo's markets. You lead two regional team leads, one for Europe and one for the US, and through them a team of customer support agents. You are accountable for the quality, consistency, and scalability of support operations globally: setting the strategy, building the systems and processes that enable your team to deliver excellent service, and acting as the bridge between customers and the rest of the business. Your key output is a high performing, well organised support organisation that customers genuinely love, and that scales with Hilo's growth. Our company offers a remote work model. However, this position requires frequent attendance at our office in Neuchâtel, Switzerland and our Customer Support Hub in Bratislava, Slovakia. Core responsibilities Strategy leadership Own the global customer support strategy and define a clear roadmap for how the team operates, scales, and improves across regions. Determine the best approach to scale support operations — including tooling, AI, automation, and external resources. Establish and maintain service level standards that ensure a consistently high-quality customer experience across all markets. Lead, mentor, and develop the regional managers, ensuring they have the clarity, support, and tools to manage their teams effectively. Own staffing for the department — from org design and headcount planning to hiring decisions. Operations process excellence Develop and oversee department-level processes that enable efficient, high-quality ticket handling, escalation management, and cross-team collaboration. Proactively identify gaps in workflows, tooling, or coverage — and drive improvements in partnership with team leads and relevant stakeholders. Own quality assurance across the support function, ensuring consistent standards and targeted improvement plans where needed. Reporting cross-functional collaboration Provide regular reporting to leadership on support performance, key metrics, and customer trends. Develop and implement methods to capture, analyse, and act on customer feedback — establishing cross-functional improvement plans based on what the data tells you.

Posted 1 week ago

Naztec International Group is a technology consulting and professional services company providing solutions across IT consulting, engineering, staffing, project delivery, and business operations. We work with organizations to improve technology capabilities, streamline operations, and achieve their business objectives. We are seeking a reliable, customer-focused, and technically skilled IT Help Desk Specialist to join our remote Information Technology team. This position will provide first-level technical support to employees and assist with maintaining a secure, productive, and efficient technology environment. The IT Help Desk Specialist will serve as a primary point of contact for employees experiencing hardware, software, network, account, and other technology-related issues. The specialist will troubleshoot problems, resolve technical requests, document solutions, escalate complex issues when necessary, and provide a positive support experience to users across the organization. The ideal candidate is patient, analytical, highly organized, and comfortable explaining technical concepts to users with varying levels of technical knowledge. Key Responsibilities Provide first-level technical support to employees through email, phone, chat, and ticketing systems. Diagnose and troubleshoot hardware, software, network, connectivity, and system access issues. Create, update, prioritize, and resolve IT support tickets according to established service-level expectations. Assist employees with password resets, account access, authentication, and permissions. Support Microsoft Windows, macOS, Microsoft 365, Google Workspace, and common business applications. Troubleshoot laptops, desktops, monitors, printers, mobile devices, and other workplace technology. Assist with remote employee hardware and software setup. Support onboarding and offboarding by preparing equipment, configuring accounts, and managing access. Install, configure, update, and troubleshoot approved software applications. Assist users with VPN, Wi-Fi, network connectivity, and remote-access issues. Escalate complex technical issues to senior IT staff, vendors, or specialized support teams when appropriate. Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions. Create and update internal knowledge-base articles and technical documentation. Monitor recurring support issues and recommend solutions to improve IT operations. Assist with software and hardware inventory management. Follow company cybersecurity, data protection, access control, and IT policies. Protect confidential company and employee information when handling technical support requests. Participate in IT projects, system upgrades, and technology rollouts as assigned. Provide professional and courteous service to all employees. Perform other IT support responsibilities as assigned.

Posted 3 weeks ago

Jerry.ai is looking for a Remote Customer Support Agent to assist over 5 million customers with their insurance needs and policy management. The role focuses on responding to customer inquiries, processing service requests, and ensuring customer retention. Candidates should have a passion for helping others, 2+ years of call center experience, and the ability to multitask. Compensation includes a competitive hourly wage along with benefits like health insurance and ongoing training. Flexible scheduling options are available, making this a suitable opportunity for those seeking work-life balance.

Posted 1 week ago

Join qodeworld as a Chat Support Agent, where you'll be the primary contact for customers, assisting them via live chat with inquiries and troubleshooting issues. This remote position is ideal for those passionate about customer service and requires strong communication skills. You will directly enhance customer satisfaction and contribute to the company's success while enjoying the flexibility of home-based work. We're looking for proactive problem-solvers who thrive in dynamic environments and are committed to excellent service.

Posted 3 days ago

We are looking for an IT Support & Help Desk Specialist to provide technical assistance to employees in a remote role. This position serves as the first point of contact for IT support, diagnosing and resolving various hardware, software, and network issues. By joining the HireLago Talent Network, you will have opportunities with global companies, gaining visibility and access to a community of vetted professionals. Responsibilities include managing user accounts, supporting onboarding processes, and maintaining IT documentation.

Posted 5 days ago

Remote Recruitment is looking for a Customer Service Agent to support UK customers from South Africa. The role involves addressing customer queries through various communication channels while ensuring a pleasant experience. Candidates should have customer service experience and be comfortable working UK hours. This permanent position offers opportunities for growth within the team.

Posted 1 day ago

As a Customer Service Agent at Jerry.ai, you will play a crucial role in managing customer needs for car insurance. You'll handle service requests, answer questions, and work to retain policyholders. The company is at the forefront of transforming car management technology, aiming to simplify the car ownership experience. With over 5 million customers and a wide array of insurance partners, Jerry.ai offers a dynamic remote work environment with opportunities for career growth and ongoing training.

Posted 1 week ago

Miele is seeking a French-Speaking Customer Service Agent to work remotely from Greece. This full-time position involves assisting customers through telephone, email, and online chats, with comprehensive training provided. Greece offers a lower cost of living and a chance to gain international experience while enjoying its rich culture and warm climate.

Posted 2 weeks ago

About Clipboard Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. About the Role: Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team. Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively. Day-to-Day Responsibilities: Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 9% Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations Occasionally handling angry customer escalations Ensure schedule adherence by agents and desired productivity levels Maintaining coaching logs and providing regular written feedback to agents Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect Listen to team members’ feedback and resolve any challenges or conflicts Initiate consequence management steps in the case of low-performing team members Delegate tasks to high potential team members to build a culture of learning and development in the team Suggest and lead team building activities for team motivation Experience 2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement. 2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability. 2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues. What Success Looks Like in Worker Operations Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience. Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements. Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance. Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback. Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection. Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance. Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence. Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change. System Requirements Minimum 15Mbps wired internet connection Minimum i5 processor or equivalent Minimum 12GB Ram Quiet working environment Steady power and internet connection This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here .

Posted 1 week ago

About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. About You We are looking for an experienced and adaptable Team Leader to lead one of our B2C Customer Support teams. This team will be working with all the exciting products and services available in our digital marketplace. The ideal candidate will be a strong people leader, capable of guiding a team to high performance, while being able contribute positively towards our operational workflows. As the representative of your team in all CS management conversations, and a representative of our department in all XFN matters, your communication skills need to be top notch. Responsibilities Guide and mentor customer support team members towards achieving operational goals. Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction. Ensure customer complaints are resolved in the most professional manner. Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction. Collaborate with the planning department on staffing and hiring procedures. Perform employee reviews, appraisals, and participate in performance reviews. Collaborate with managers from other departments to discuss issues and process improvements. Ensure customers receive top-level service when interacting with support. Monitor business and process metrics, measuring and managing customer support effectiveness. Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience. Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve. Requirements Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics. Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities. Track record of building engagement and managing hybrid or fully remote teams. Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners. Empathetic team player, with a process-oriented mindset. Great organizational and time-management skills. Self-efficacy to make decisions and perform with little or no supervision. Project management experience and ability to apply continuous improvement to customer service procedures and processes. Experience leading teams of 10+ people is a plus. Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication. Strong understanding of tone of voice principles and customer communication strategies. Experience working with evolving or early-stage products, services, or startups is highly desirable. What it’s like to work at Eneba *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice

Posted 1 week ago

PingWind is seeking a Customer Service Representative focused on token support to provide Tier 1 help desk assistance for FSA IAM systems. The role involves responding to user inquiries about hard tokens, password resets, and two-factor authentication. Candidates should possess strong customer service skills, attention to detail, and the ability to communicate effectively. This remote position offers a range of benefits and requires a Public Trust clearance. Experience in customer service and a basic understanding of technical support is essential.

Posted 2 weeks ago

German-Speaking Customer Service Agent (Live Chat) Contract | Remote | Flexible, Demand-Based Hours About The Global Talent Co. We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies. About the Company You'll Be Working With You'll be joining a high-energy, fast-growing European consumer brand in the drinks space, with a strong digital presence, a passionate customer base, and a culture that genuinely cares about experience. This is a lean, dynamic team where your work has a direct and visible impact. The Opportunity We're building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This is a flexible, demand-based arrangement built around the brand's busiest moments, including monthly campaigns and bigger seasonal peaks like Black Week and the pre-Christmas period. Here's how it works: agents are guaranteed a baseline of 20 hours per week , with the opportunity to scale up significantly during peak periods. Planned hours will typically be communicated in advance (around a month ahead), with additional hours agreed at short notice if unexpected demand spikes come up. This is an initial fixed-term contract running through the end of Q4 2026 , with the possibility of extension into 2027 depending on how demand tracks. This is a live chat-only role. You won't be on the phone, but you will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards. Because the work is concentrated around campaign bursts (typically 1–2 weeks at a time), we're looking for agents who are genuinely available and responsive during these windows, even if the exact days and hours have some flexibility. If you take pride in clear communication, stay calm when things get busy, and know your way around an ecommerce environment, we'd love to hear from you. What You'll Be Doing Handling customer enquiries and complaints via live chat, professionally, promptly, and in German Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas Resolving issues with empathy and efficiency, ensuring customers feel heard and helped Representing the brand's voice accurately across every interaction Identifying recurring issues or patterns and flagging them to the wider team Keeping records accurate and up to date Collaborating with internal teams where needed to resolve customer issues end-to-end What We're Looking For Native or near-native German speaker, this is a firm requirement; all customer communication is in German Excellent written German, clear, warm, and professional; this will be assessed during the interview process Prior experience in an ecommerce environment, you understand how online retail works and what customers expect Some background in customer-facing communication, whether via chat, email, or phone Calm under pressure and comfortable handling complaints or difficult interactions with professionalism Genuinely available for demand-based scheduling, comfortable with a flexible, campaign-driven workload rather than fixed weekly hours beyond the guaranteed baseline Able to commit to a guaranteed baseline of 20 hours per week, with openness to scaling up significantly during peak periods Reliable and self-motivated, you manage your own schedule and follow through on your commitments Comfortable working remotely and independently within a structured team environment What's On Offer Competitive hourly rate (discussed during the interview process) Fully remote position, work from anywhere Guaranteed baseline of 20 hours per week, with the opportunity to scale up during peak periods Fixed-term contract through the end of Q4 2026, with potential to extend into 2027 based on demand Flexible scheduling within each campaign window Paid annual leave (pro-rated to hours) Exposure to a fast-moving, high-growth consumer brand Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.

Posted 2 weeks ago