4,478 Chief Operating Officer (COO) Jobs - September 2026

HighRise Capital is seeking a highly driven Chief Operating Officer (COO) – Sales Growth to take ownership of the company’s day-to-day operations, sales organization, employee performance, training, accountability, and growth. The COO will act as the operational leader of the company and will be responsible for turning the CEO’s vision into daily execution. This is a hands-on leadership position. We are looking for someone who wants to be on the sales floor, understands what is happening throughout the organization, knows the numbers, develops employees, holds people accountable, and continuously pushes the company toward higher production. The COO will be responsible for building a disciplined, competitive, high-performance culture where employees understand exactly what is expected of them every day. Core Responsibilities Run the Company Day-to-Day Take ownership of the daily operation of the business. The COO will: Run daily company operations. Ensure the office opens and operates effectively every morning. Make sure employees are on time, prepared, and working. Maintain structure and accountability throughout the sales floor. Coordinate sales, underwriting, processing, operations, and management. Identify operational problems before they become larger issues. Ensure management is executing company priorities. Create systems that allow the organization to scale. Report directly to the CEO on company performance. The CEO should be able to set the direction of the company while trusting the COO to make sure that direction is executed every day. Daily Morning Sales Meeting The COO will personally lead a daily morning sales meeting. The meeting should establish the tone and objectives for the day. Topics should include: Previous day’s production Applications received Approvals Deals funded Funded volume Revenue generated Individual and team performance Current pipeline Daily targets Follow-ups that need attention Wins and lessons from the previous day Sales strategy Motivation and accountability Every employee should leave the meeting knowing exactly what they are expected to accomplish that day. Sales Floor Leadership The COO will maintain an active presence on the sales floor. Responsibilities include: Monitoring employee activity. Ensuring representatives are consistently calling and following up. Identifying employees who need assistance or additional training. Reviewing sales conversations and performance. Helping managers improve underperforming representatives. Maintaining urgency throughout the day. Ensuring leads and opportunities are being worked properly. Preventing strong opportunities from being neglected. Creating healthy competition between individuals and teams. This is not a position for someone who wants to manage entirely from an office. The COO should understand what is happening on the floor throughout the day. Training Development Build a structured training program for new and existing employees. Training should include: MCA and business-financing fundamentals Product knowledge Prospecting Opening a sales conversation Merchant qualification Application generation Follow-up Objection handling Closing Pipeline management CRM discipline Professional communication Compliance Sales psychology The COO will also identify future managers and develop leadership internally. Performance Management Create clear expectations for every position. Establish measurable KPIs for: Calls Conversations Applications Approvals Follow-ups Conversion rates Funded deals Funded volume Revenue Performance should be measured objectively. The COO will conduct regular performance reviews and work with managers to develop employees who are below expectations. When employees consistently fail to meet expectations despite coaching and appropriate opportunities to improve, the COO will be responsible for making necessary personnel decisions in coordination with company leadership. Recruiting Team Growth The COO will be responsible for helping High Rise Capital continuously improve and expand its team. Responsibilities include: Establishing hiring targets. Working with recruiters. Interviewing senior and key sales hires. Building onboarding systems. Improving employee retention. Identifying future managers. Developing management layers as the company grows. Creating career paths for high-performing employees. The goal is not simply to add headcount. The goal is to continuously increase productive headcount. Company Growth The COO will be accountable for helping grow the overall business. This includes identifying ways to increase: Headcount → Applications → Approvals → Fundings → Funded Volume → Revenue → Profit The COO should constantly evaluate where the company is being constrained. That may include: Recruiting Training Management Lead flow Sales performance Technology Underwriting Processing Lender relationships Operational efficiency The COO will work with the CEO to establish monthly, quarterly, and annual growth targets and then build the operational plan necessary to reach them. Management Structure The COO will oversee company leadership and ensure every department is operating toward the same objectives. Potential direct reports may include: VP/Director of Sales Sales Managers Director of Dialer Operations Performance Analytics Recruiting / HR Processing Manager Underwriting Manager Operations personnel Department leaders remain responsible for their individual functions. The COO is responsible for making sure all of those functions work together. Daily Executive Reporting At the end of each day, the COO should be able to give the CEO a concise picture of the company. This should include: People Headcount Attendance New hires Performance issues Recruiting pipeline Sales Applications Approvals Fundings Funded volume Revenue Pipeline Deals expected to close Major opportunities Deals requiring management attention Performance Top performers Underperformers Team performance KPI trends Operations Problems encountered Problems solved Outstanding issues Growth Progress toward monthly targets Hiring progress Production trends Recommended changes The CEO should not have to chase departments for this information. The COO owns the operating picture of the company. Bonus / Incentive Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance. The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside.

Posted 1 day ago

About us Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance . That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in. What you'll be doing As our Chief Operating Officer (COO), you'll scale and optimise Satispay’s operational foundations, driving operational excellence across all functions to support our hyper-growth trajectory across Europe. Here's what that looks like in practice: Strategic Operations - Direct daily operational activities to align with long-term company objectives, ensuring seamless execution across teams. Process Optimization - Identify operational bottlenecks, standardize workflows, and implement scalable processes that enhance overall business efficiency. Cross-Functional Leadership - Align operations with Product, Tech, Business Development, and Compliance to guarantee seamless end-to-end execution. Performance Metrics - Define, track, and drive key operational KPIs, establishing robust reporting frameworks to ensure data-driven decision-making. Scalability Infrastructure - Build resilient operational systems and frameworks capable of supporting rapid user acquisition and geographical expansion. You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership. Who we're looking for You'll take on one of the hardest challenges at our scale: scaling operational complexity, maintaining flawless execution across multi-country operations, and building resilient systems that seamlessly adapt to rapid expansion. We're not looking for a caretaker of an existing setup. We're looking for someone who has built or transformed a function, made hard calls under pressure, and can say "here's the decision, here's why, here's what happened." Leadership Experience - Proven executive experience (COO, VP Ops, or similar senior leadership role) in a fast-growing scale-up, tech, or fintech environment. Operational Track Record - Demonstrated success in designing, scaling, and managing complex operational processes at scale. Strategic Analytical Mindset - Strong ability to turn complex business challenges into clear, actionable operational frameworks using data-driven insights. Team Leadership - Track record of building, scaling, and empowering high-performing operational teams with an empathetic yet results-oriented approach. Execution Focus - Strong ownership mindset with a hands-on approach to problem-solving in high-stakes, fast-paced environments. Travel Flexibility - Expected travel up to 50% between Luxembourg and Milan. We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn't align with every listed requirement. Why this is your place This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impact are met with meaningful rewards and opportunities. Own outcomes that reach millions . Lead functions where the results show up directly in the experience of 6.5M+ people and the businesses they pay every day. Operate in high-growth. You'll make high-stakes calls without waiting for perfect information, in an environment that changes fast as we launch and scale new products. Significant equity participation. Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success. Lead exceptional teams. Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: ❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops. 💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries. ⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply. 🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours. 👨‍👩‍👧 Family: enhanced parental leave, additional leave for child sickness. *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here . #LI-HYBRID #LI-VR1 By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Posted 5 days ago

GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ’s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client’s needs, attract a higher caliber of candidates and assess candidate potential. A well-established, multi-office law firm is seeking an experienced Chief Operating Officer (COO) to serve as the firm’s senior business executive and trusted partner to the Managing Partner. This is a rare opportunity for an accomplished professional services leader to take ownership of firm administration, strengthen the organization’s people and processes, and help shape its next chapter of growth and leadership succession. The COO will lead the firm’s non-attorney administrative functions, with a particular focus on human resources, recruiting, people management, and practice operations . The role is designed for a hands-on, highly organized leader who can bring structure and accountability to firm operations while building trusted relationships across attorneys, staff, and firm leadership. Financial acumen is important, but this is not a traditional CFO role . An established Controller oversees day-to-day accounting and finance, allowing the COO to focus more broadly on people, operations, strategic initiatives, and organizational effectiveness. A well-established, multi-office law firm is seeking an experienced Chief Operating Officer (COO) to serve as the firm’s senior business executive and trusted partner to the Managing Partner. This is a rare opportunity for an accomplished professional services leader to take ownership of firm administration, strengthen the organization’s people and processes, and help shape its next chapter of growth and leadership succession. The COO will lead the firm’s non-attorney administrative functions, with a particular focus on human resources, recruiting, people management, and practice operations . The role is designed for a hands-on, highly organized leader who can bring structure and accountability to firm operations while building trusted relationships across attorneys, staff, and firm leadership. Financial acumen is important, but this is not a traditional CFO role . An established Controller oversees day-to-day accounting and finance, allowing the COO to focus more broadly on people, operations, strategic initiatives, and organizational effectiveness. Key Responsibilities Lead HR, recruiting, onboarding, employee relations, performance management, and retention initiatives Oversee benefits strategy and renewals, including relationships with brokers and providers Lead firmwide administrative operations and establish clear, scalable procedures and accountability Evaluate staffing needs, resource allocation, workflows, and operational efficiency Serve as a trusted advisor to the Managing Partner and support firm leadership on strategic initiatives Help capture and institutionalize critical operational knowledge while supporting long-term succession planning Negotiate major vendor, insurance, benefits, and legal technology contracts Maintain strong working knowledge of legal technology and business systems and support new implementations Partner with the Controller on budgeting, financial planning, KPIs, and business performance Foster a collaborative, high-performing culture while providing leadership and mentorship to administrative teams Qualifications Significant progressive leadership experience within a law firm, accounting firm, or other professional services environment Strong background in HR, recruiting, employee relations, and people leadership Demonstrated success improving operations, workflows, and organizational processes Experience managing and negotiating significant vendor and service-provider relationships Familiarity with legal or professional services technology and business systems Strong financial acumen and ability to partner effectively with finance leadership Exceptional judgment, discretion, organization, and follow-through Executive presence with the ability to build credibility across partners, leadership, and staff Bachelor’s degree in Business, Management, Finance, Accounting, Human Resources, or related field Why Join? Serve as the senior business executive of an established law firm with direct access to the Managing Partner Take ownership of a broad operational function where your impact will be highly visible Play a meaningful role in leadership succession and the long-term evolution of the firm Join a relationship-driven culture that values collaboration and long-term employee retention Competitive $350,000–$450,000 base salary , plus bonus opportunity and comprehensive executive benefits #GHJSS #LI-MC1

Posted 1 week ago

About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp ., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for a strategic and hands-on Chief Operating Officer to establish, lead and scale the operations of Freedom Digital Bank France. The COO will develop the bank’s operating model and ensure operational excellence across Operations, Customer Service, Risk, Technology, Product and Business. The role will focus on scalable processes, automation, service quality, operational resilience and a seamless digital customer experience. As a member of the founding executive team, the COO will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the operating model meets applicable French and EU requirements and the expectations of the relevant supervisory authorities. Key responsibilities: Develop and execute the operational strategy for Freedom Digital Bank France. Design and implement the bank’s target operating model. Build scalable, efficient and customer-focused banking processes. Oversee day-to-day banking operations and customer-service delivery. Coordinate cross-functional teams and establish effective decision-making and escalation processes. Improve operational efficiency, service quality and digital customer experience. Establish operational KPIs, service levels and performance-reporting frameworks. Support the launch and scaling of digital banking products and services. Develop operational controls, procedures and governance arrangements. Establish compliant processes for customer onboarding, complaints handling, payments, customer servicing and operational incident management. Oversee business continuity, crisis management and operational resilience arrangements. Manage outsourcing arrangements and operational relationships with critical third-party providers. Work closely with Risk, Compliance, Product and Technology. Lead operational transformation, automation and continuous process improvement. Support the preparation of operational documentation required for the regulatory authorisation process.

Posted 1 week ago

The Chief Operating Officer (COO) within Absa's Credit function is responsible for driving operational efficiency, leading strategic change initiatives, and overseeing day-to-day operations. This role involves implementing transformative projects, enhancing risk management capabilities through technology and process improvements, and maintaining compliance with regulations. The COO collaborates with various functions to promote a culture of continuous improvement and risk awareness while ensuring optimal resource allocation and financial management.

Posted 2 weeks ago

The SDE, a non-profit organization based in Eastern Quebec, is seeking a Chief Operating Officer (COO) to enhance its operations and execute its strategic vision. The COO will oversee all organizational operations, coordinate resources, and ensure alignment among various departments. Responsibilities include developing performance indicators, optimizing management processes, and participating in budget planning. The ideal candidate will possess a relevant degree, significant leadership experience, and skills in managing complex projects. This full-time, permanent role offers a competitive salary and comprehensive benefits.

Posted 3 weeks ago

About Us We are a stealth-stage fund and tech startup operating at the intersection of alternative markets and quantitative strategy. Backed by experienced operators and growing quickly, we are building the infrastructure to scale a high-performance, data-driven business. We have found something that works. What we have not yet built is the machine that runs it at ten times the current volume, and the founder is currently the machine. The Role Every department in this company reports to the founder today. That is why this role exists. As COO you own the internal engine end to end: how work enters the business, how it moves through delivery, and whether it comes out the other side at the quality we promised. The founder moves to strategy, capital and external growth. You take everything else. This is not a caretaker role for a machine that already runs. Several of the departments you will own do not have a manual, a metric or in some cases a manager. You are being hired to build those, in order, while the current volume keeps flowing. What You'll Do Take the operating load. Become the person the company runs through, so the founder is not the escalation point for eight departments. Own throughput and the quality that comes with it. We need to multiply the number of people we take through our delivery pipeline each week without the failure rate rising. Both halves of that sentence are the job. Build the operating cadence. A weekly meeting structure with real accountability, quarterly goals with named owners, and a company scorecard of eight to twelve numbers. Most of those numbers do not exist yet. You will define them and then make them true. Write the operating manual. We have almost no documented processes. You will map the core ones, get them written down, and cut how long it takes a new hire to become useful. Make quality measurable. Nothing in the business currently logs mistakes. You will change that across delivery, support and review, and use what it tells you. Consolidate the tooling. Real-time visibility of the whole business in one place, rather than the several disconnected systems people half-trust today. Hire and keep operators. Several senior seats are open and more are coming. The quality of the people underneath you is the ceiling on everything above. Open new markets. Two geographic expansions are in flight. The blocker on both is operational, not technical.

Posted 3 weeks ago

Morgan Stanley seeks an experienced leader for the Chief Operating Officer (COO) position in Japan Operations. The role involves overseeing approximately 200 professionals across multiple functions in Tokyo and Osaka, focusing on strategic direction, operational excellence, and organizational transformation. The COO will collaborate with senior management and stakeholders to strengthen controls, promote a high-performance culture, and drive innovation within the firm's values.

Posted 6 days ago

Please note that this opportunity requires relocation to our Luxembourg office. About us Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance . That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in. What you'll be doing As our Chief Operating Officer (COO), you'll scale and optimise Satispay’s operational foundations, driving operational excellence across all functions to support our hyper-growth trajectory across Europe. Here's what that looks like in practice: Strategic Operations - Direct daily operational activities to align with long-term company objectives, ensuring seamless execution across teams. Process Optimization - Identify operational bottlenecks, standardize workflows, and implement scalable processes that enhance overall business efficiency. Cross-Functional Leadership - Align operations with Product, Tech, Business Development, and Compliance to guarantee seamless end-to-end execution. Performance Metrics - Define, track, and drive key operational KPIs, establishing robust reporting frameworks to ensure data-driven decision-making. Scalability Infrastructure - Build resilient operational systems and frameworks capable of supporting rapid user acquisition and geographical expansion. You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership. Who we're looking for You'll take on one of the hardest challenges at our scale: scaling operational complexity, maintaining flawless execution across multi-country operations, and building resilient systems that seamlessly adapt to rapid expansion. We're not looking for a caretaker of an existing setup. We're looking for someone who has built or transformed a function, made hard calls under pressure, and can say "here's the decision, here's why, here's what happened." Leadership Experience - Proven executive experience (COO, VP Ops, or similar senior leadership role) in a fast-growing scale-up, tech, or fintech environment. Operational Track Record - Demonstrated success in designing, scaling, and managing complex operational processes at scale. Strategic Analytical Mindset - Strong ability to turn complex business challenges into clear, actionable operational frameworks using data-driven insights. Team Leadership - Track record of building, scaling, and empowering high-performing operational teams with an empathetic yet results-oriented approach. Execution Focus - Strong ownership mindset with a hands-on approach to problem-solving in high-stakes, fast-paced environments. Travel Flexibility - Expected travel up to 50% between Luxembourg and Milan. We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us shape the future of money, we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders bring, even if their experience doesn't align with every listed requirement. Why this is your place This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impact are met with meaningful rewards and opportunities. Own outcomes that reach millions . Lead functions where the results show up directly in the experience of 6.5M+ people and the businesses they pay every day. Operate in high-growth. You'll make high-stakes calls without waiting for perfect information, in an environment that changes fast as we launch and scale new products. Significant equity participation. Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success. Lead exceptional teams. Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: ❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops. 💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries. ⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply. 🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours. 👨‍👩‍👧 Family: enhanced parental leave, additional leave for child sickness. *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here . #LI-HYBRID #LI-VR1 By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Posted 5 days ago

Trexquant is a systematic investment firm dedicated to developing a robust research and trading infrastructure for quantitative strategies in global markets. The Chief Operating Officer (COO) will translate the firm's strategic vision into actionable plans while collaborating closely with various teams. This role is focused on execution, including driving projects and ensuring that the organization meets its objectives. Key responsibilities involve coordinating multiple teams, establishing clear goals, and continuously improving processes to enhance operational efficiency.

Posted today

About World Business Lenders World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team. Typically, the work schedule is from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday , though additional hours may be required based on business needs. About the Role The Chief Operating Officer is responsible for providing operational leadership and coordination across the Company’s Lending Operations, including Intake, Processing, Valuation, Underwriting, Title, and Closing, as well as Asset Resolution and Loan Administration (Servicing). This role will work closely with the senior leadership responsible for each function to ensure these areas operate as an integrated, end-to-end lending and asset lifecycle. The Chief Operating Officer will focus on improving coordination within and between departments, establishing consistent processes and performance standards, identifying operational bottlenecks, monitoring key performance indicators, and ensuring that issues are addressed before they negatively impact lending, servicing, or asset resolution. The Chief Operating Officer will focus on process integration, performance standards, operational efficiency, cross-functional coordination, and resolution of issues across the broader lending and asset lifecycle. The position will report directly to the Chief Executive Officer and will serve as a key operational partner to executive leadership. The role will provide visibility into operational performance, risks, capacity, and opportunities for improvement across the functions within its scope. What Success Looks Like Improve coordination and accountability across Lending Operations, Asset Resolution, and Loan Administration. Reduce operational bottlenecks and unnecessary handoffs. Improve turnaround times and overall process efficiency. Establish clear and measurable operational KPIs and improve visibility into performance for executive leadership. Identify and resolve recurring operational issues. Build scalable processes capable of supporting the company's continued growth. Create a unified and efficient end-to-end operating model across the lending, servicing, and asset-resolution lifecycle. What You'll Be Doing (Core Responsibilities) Operational Leadership Provide overall operational oversight across Lending Operations (Intake, Processing, Valuation, Underwriting, Title, and Closing), Asset Resolution, and Loan Administration (Servicing). Work directly with the functional leaders of each area to establish priorities, processes, performance expectations, and operational objectives. Ensure the functions within Lending Operations, Asset Resolution, and Loan Administration operate as an integrated process, with clear ownership and accountability for cross-departmental workflows. Identify operational gaps, inefficiencies, bottlenecks, and communication breakdowns across the closing and asset lifecycle. Develop and maintain standardized operating procedures, workflows, controls, service-level expectations, and escalation processes. Monitor operational performance and provide regular updates and recommendations to the CEO. Closing Operations Oversight Work with Closing Operations leadership to monitor closing, funding, and related operational activities. Identify recurring issues affecting Closing Operations or movement through the closing pipeline. Coordinate with Valuations, Asset Resolution, Underwriting, Sales, Legal, Finance, and other relevant functions to improve execution. Review operational reporting and identify trends requiring management attention. Valuations Oversight Work with Valuations leadership to ensure valuation activities are properly integrated into closing and asset-resolution processes. Monitor valuation volume, turnaround times, quality, exceptions, and outstanding requests. Identify delays that affect closing, underwriting, or asset resolution and establish appropriate prioritization and escalation processes. Identify opportunities to improve valuation efficiency, consistency, and scalability. Asset Resolution Oversight Work with Asset Resolution leadership to ensure assets move efficiently through the resolution process. Monitor resolution pipelines, aging, recoveries, dispositions, and other relevant operational metrics. Identify operational issues affecting resolution outcomes and improve coordination with Closing Operations, Valuations, Legal, Finance, and other stakeholders. Establish consistent processes for tracking assets through resolution and escalating matters requiring executive attention. Identify opportunities to improve recovery outcomes, reduce cycle times, and increase operational efficiency. Lending Operations Oversight Provide operational oversight across Intake, Processing, Valuation, Underwriting, Title, and Closing. Work with functional leaders to establish priorities, service levels, performance expectations, and escalation processes. Identify bottlenecks, handoff issues, capacity constraints, and recurring problems across the lending pipeline. Monitor operational reporting and KPIs across the lending lifecycle and recommend corrective actions. Loan Administration (Servicing) Oversight Provide operational oversight of Loan Administration (Servicing) and its integration with the broader lending and asset lifecycle. Monitor servicing workflows, performance, capacity, exceptions, and cross-functional dependencies. Identify opportunities to improve servicing efficiency, consistency, reporting, and coordination with Lending Operations and Asset Resolution. Establish appropriate escalation and accountability processes for servicing issues that affect portfolio performance or customer outcomes. End-to-End Process Management Develop a comprehensive understanding of the company's end-to-end closing and asset lifecycle. Map key processes across Closing Operations, Valuations, and Asset Resolution and clarify handoffs and responsibilities. Develop dashboards, reporting, and KPIs that provide visibility into operational performance. Analyze operational data to identify trends, capacity constraints, recurring problems, and improvement opportunities. Lead cross-functional initiatives designed to improve efficiency, scalability, quality, and profitability. Ensure process changes are appropriately communicated, documented, and implemented. People Organizational Leadership Evaluate staffing levels, workload, capacity, and organizational structure across the operational functions. Identify needs for additional resources, technology, training, or process changes. Establish expectations for operational accountability and performance management. Support the development of department leaders and appropriate succession and coverage within key operational functions. Help establish an organizational structure that can scale with the company's growth. Encourage collaboration and accountability across departments. Executive Cross-Functional Responsibilities Serve as the primary operational liaison across Lending Operations, Asset Resolution, Loan Administration, and executive leadership. Serve as the operational bridge between functional operating teams and executive leaders responsible for Technology, Data Analytics, and Finance to ensure systems, reporting, automation, resource planning, and performance objectives support the Company's broader operational strategy. Coordinate cross-functional initiatives that connect operational processes with technology, data, and financial performance, ensuring that operational decisions and process improvements are evaluated from an end-to-end perspective. Partner closely with the CIO, CDAO, and CFO to ensure operational teams are aligned with the Company's technology and automation strategy, data and reporting infrastructure, and financial planning and performance objectives. Partner with Finance, Legal, Risk, Technology, Sales, Lending Operations, and other departments on cross-functional operational matters. Prepare operational reports, analysis, and recommendations for the CEO and executive leadership. Escalate significant operational risks, delays, resource constraints, and performance issues to the CEO. Participate in strategic planning and operational decision-making. Lead special projects and other initiatives assigned by the CEO. Evaluate opportunities to improve the company's operational infrastructure and scalability.

Posted 1 day ago

Join Manulife Global High Net Worth (GHNW) as a Chief Operations Officer to lead operational excellence and drive business growth within a dynamic international financial services provider. You will be accountable for enhancing customer and distributor experiences, overseeing compliance, and leading transformative initiatives. The role requires proven leadership in insurance and strong operational acumen to manage multiple jurisdictions and support strategic expansion. Collaborate with stakeholders globally to achieve profitable outcomes and ensure a high-touch service model in a rapidly evolving market.

Posted 2 days ago